Oh man. My husband went through that exact same crap. Except that a) he only was told once to call the number with the full voicemail, b) he only had to go to the office once and do the paperwork, and c) somehow he convinced them to put all the money that was on the debit card into the bank. I don't know what he did to make it work, but if it worked for him, it may still work for you.
I'm really sorry you're having to deal with all this. Stupid, stupid economy.
Ah, but your husband is, of course, The Scientist. Doubtless he has secret Science-y Science type Science that allows him to Science the hell out of IDES. Science.
This is so stupid. I am sorry you have to go through it. What lesson learned? Lie and cheat because honesty only gets you a three-ring circus with no ringmaster? I am growling in your corner and sending secret messages to the universe.
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I'm really sorry you're having to deal with all this. Stupid, stupid economy.
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