So about a year ago, I was with a friend and my boyfriend and we decided to go to Macaroni Grill. We walk in and the place is pretty empty, so yay! Fast service
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She followed us in and shoved open my stall door in the bathroom
OMG WAT.
Why on earth isn't she fired yet?! Seriously, that is so incredibly far from appropriate behavior for any adult, let alone an employee interacting with a customer.
What a bitch! If I were the manager, I would have fired her on the spot. Then again, maybe he's not because of how tough the economy is and if she's THAT touchy with customers, who knows if she'd show up in the place with a gun or something.
I always think that when I read posts like this until it happens to me. If you're with friends and talking it's easy to suddenly realize "hey, didn't we order a long time ago?"
Yeah. And she didn't even take their food orders until after that? I think it must be hyperbolic. Like when I used to work phone customer service, if a customer was on hold for 30 seconds or so (there was a little timer on the phone telling me how long calls were holding), they always told me they'd been on hold for 10 minutes.
Any server who physically confronts a customer is a HUGE liability for a business and I can't believe they'd keep her there.
And the last time I went to Macaroni Grill, my husband and son got chicken that was pink in the middle and the server was kind of bitchy when we pointed it out - "did you want us to cook it more? That will take a while" - like we're going to say "oh, nevermind, we prefer our poultry rare"
I once got pink chicken at Bojangles and the staff not only replaced my meal with no fuss at all but the manager later came out and apologized and gave me a coupon for a free Boj biscuit meal.
The thing is I didn't even raise a stink, I just took my plate up to the counter and said "I think this one didn't cook long enough." That's it!
This is why I love (and miss) Bojangles so much.
When I lived in NC I ate there several times a week and this incident was the ONLY time the food was less than perfect.
Anyway.. sorry.. got off on a tangent (get a little homesick/nostalgic talking about Bo's) but the point was that they fell over themselves to fix the issue with under-cooked chicken because it's a potential health risk and they could get shuttered for a health investigation if someone gets salmonella from a single piece of under-cooked poultry.
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OMG WAT.
Why on earth isn't she fired yet?! Seriously, that is so incredibly far from appropriate behavior for any adult, let alone an employee interacting with a customer.
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But yeah, if I was her boss... she would have been fired. No second chance. ESPECIALLY if people had complained before!
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And the last time I went to Macaroni Grill, my husband and son got chicken that was pink in the middle and the server was kind of bitchy when we pointed it out - "did you want us to cook it more? That will take a while" - like we're going to say "oh, nevermind, we prefer our poultry rare"
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ugh what a crappy server.
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I once got pink chicken at Bojangles and the staff not only replaced my meal with no fuss at all but the manager later came out and apologized and gave me a coupon for a free Boj biscuit meal.
The thing is I didn't even raise a stink, I just took my plate up to the counter and said "I think this one didn't cook long enough." That's it!
This is why I love (and miss) Bojangles so much.
When I lived in NC I ate there several times a week and this incident was the ONLY time the food was less than perfect.
Anyway.. sorry.. got off on a tangent (get a little homesick/nostalgic talking about Bo's) but the point was that they fell over themselves to fix the issue with under-cooked chicken because it's a potential health risk and they could get shuttered for a health investigation if someone gets salmonella from a single piece of under-cooked poultry.
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