This one wasn't really that bad but it irked me. I work for a grocery store of which there are several in the area. I went to a location (one that I don't work at) to purchase alcohol. I used the u-scan and rang through all my stuff and waited for the lady to come card me. Knowing how these machines work and how the store is supposed to operate I
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*ahem* What they should do is have a little scanner on them where you can scan your passport/drivers license *nods* It would be most useful...dunno what sort of tech youd need for that to work though XD
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Whether it's a coupon or checking ID, it still relies on an employee to finalize the transaction... and half the time, the employee manning it is doing 3 different things at once and it's obvious they resent having to help you.
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When stores have well-covered self-scans, all it fine.
Otherwise?
Christ Almighty. If you are not capable of supervising more than one SCO machine at a time, don't have that many open!!!
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put in your "alt ID" (phone number or card scan for a rewards member)
use ID (alcohol, cigarettes, etc)
purchase produce
purchase things on sale for more than like 2% off
which basically encompasses almost all transactions.
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I love self-scan it's a savior on 99% of my shopping trips but when a machine has a hiccup it's frustrating when it takes forever to get fixed. I got cash back once and it was out, so that was a fun adventure to say the least. Argh.
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