Honestly I have had experiences where representatives have what seems to be such a limited grasp of the English language that they cannot comprehend any unusual circumstances. In most cases it's just a strong accent that causes increased frustration due a difficulty in conversation. But sometimes all they can do is recite their script.
Is there any sort of SKU/UPC or internal product code on the receipt? It's possible that the number of the jeans was similar to the rug and that's how you got the jeans, not that it explains why someone didn't bother to read the item's description.
Since you did this online, I'd recommend writing to them online--that's the rule of thumb for the consumer columns I read. It gives you a paper trail, whereas a phone call may not. Take pictures for your records and send them along, too.
but why would a pair of kmart brand jeans be in a box labled for (and containing a receipt for) a rug ordered from sears? that's what totally breaks my brain.
As far as the kmart part, try dialing 1-866-kmart4u. Generally if we can't handle it in store, they can. I like the company I work for, but this had made me go: "really sears?"
You can return the product without needing to have the receipt, I'm sure. The person on the phone most likely could have made a note of the situation and given you a confirmation code and a return label. It isn't necessarily that you would have had to go through a returns process, but they'd need to figure out wtf happened themselves so they could send you out the right thing.
I don't really know how that would have happened, but maybe they just slapped the wrong thing in the wrong box. I've done it once. xP
Absolutely that can happen, but you think someone would notice somewhere along the way that a 60" x 80" rug would not fit in the same box as a single pair of jeans, right?
that's exactly what the person above me said, lol, which makes your reply make even less sense. It's not the shipping clerk's responsibility to match up the products, or even know what products are in the box... they just measure, weigh, type it into the system, and slap on a label. And they probably put on the wrong one.
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"get someone who sounds like she barely spoke English" <--- I'm side eyeing this really hard. How does that factor into your bad_service?
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Except now we've all seen it and I quoted it in a comment so bwuh. Be prepared for some backlash, OP.
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Since you did this online, I'd recommend writing to them online--that's the rule of thumb for the consumer columns I read. It gives you a paper trail, whereas a phone call may not. Take pictures for your records and send them along, too.
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I don't really know how that would have happened, but maybe they just slapped the wrong thing in the wrong box. I've done it once. xP
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