Do you hear the words coming out of my mouth?!

[xonii18]

In my area, there's a diner-style franchise called Steak N Shake, where they serve milkshakes, chilli, and steakburgers. They also serve fries with a liquid cheese sauce, like nacho sauce, only not spicy. All steakburgers also come PLAIN, unless you order a specific burger.

Comments

[cassandraterra]

They offered to remove the lettuce and tomato for you? Good god. I think you need to slap some sense into them. The Mythbusters did prove it helped!

I've never had good service at a Steak and Shakes. If you have 2 hours to kill for lunch or dinner then yes, you may go there. But if you want to do a quick lunch, hahah, no.

[polylizzy]

i get sick every time I eat at steak and shake...my mom loves the place *sigh*

[bruised_bat]

my husband ate there three times - two different locations - and got food poisoning every time. i have a deep mistrust of that place at this point.

[rightsaidred]

I hope you reported them to the department of health.

[bruised_bat]

i reported the one he got sick from twice. i didn't think to report the other one as it was the first one he'd gone to and i wrote it off as an isolated incident at the time.

[gandolforf]

I've never tried going through the drive-thru at a Steak N Shake... I hate drive-thru when I have a complicated/barely-changed order as well, because it seems to be easier to get across to people what you want when you're face to face (which is one reason I hate the phone too--plus it's harder for people to hang up on you when you're standing in front of them).

Maybe next time ask for a plain steakburger and a cup of the liquid cheese? I know you should get what you want when you order it, and it's not at all hard to understand what it is you want, but if they're having THAT much trouble maybe they need it broken down into steps like children. There's also the possibility they were just being lazy...I don't like to just assume people are stupid, but it seems when some people are trained on a job such as fast-food/diner combinations, they only know how to make it as they're originally trained--I've heard those jokes about McD's employees insisting they don't have half a dozen chicken nuggets, but you can get a six-piece any time of

[xonii18]

Yeah, I should have done that, but pouring the sauce on the burger myself in the car seems to be asking for disaster. I just... was stumped by their lack of comprehension.

[brenda_ea]

I would think trying to eat it at all, with the sauce already on it, in the car would be asking for disaster! There's no way you wouldn't get it on your fingers!

[xonii18]

It was mainly so strange because I've ordered this before at several locations and never had a problem with it.

They don't really HAVE a name for the cheese, as far as I know. "Cheese sauce" and "liquid cheese" and "dipping cheese" are pretty much what it's called.

And it's damn delicious, DEFINITELY go try it. This experience is actually really out-of-the-ordinary for me.

[backtalking]

i used to work there and there is definitely a name for it: cheese sauce. in fact there used to be a burger on the menu with cheese sauce and bacon. also, there is no "default" for a regular steakburger. they're not automatically plain but they don't automatically come with everything either, we're supposed to ask what you want on them. (lettucetomatoonionpickleketchupmustardmayo? became so automatic for me haha)

seriously though i can see how the dt person was confused by "liquid cheese" but he was still pretty dumb for not understanding the clarification.

[iamseem]

I have never eaten there, but it looks like on the menu, the "cheesy cheddar steakburger" has the liquid cheese on it...so maybe that's where the confusion was...?

[nekomata]

It looks that way but it's not liquid. It's just really ooze-y melted cheese. Like, it stays in a coherent piece if you pull it off. (Which I recently had to do because it was just too much.)

[acrackinmyarmor]

Too...much...cheddar?

I'm sorry, those words don't make sense to me...at least not in that order... :P

[derbysinner]

right? That's like saying "that bunny is too soft"