IDK what to tell you, but I had a similar frustration yesterday when I took my car to get my oil changed, and they never called me either, I called them like 3 hours after.
And then they left my keys in the car, and the guy was like "oh the keys are in the car, they just pulled it out" which is bullshit because we had driven past the place about 45 minutes before and saw the car sitting out there.
I don't know how long exactly my car had been done, but we had light snow yesterday afternoon and by the time I came back to the garage to investigate my car was dusted in a thin layer of snow? So it had to have been at least a few hours?
And what would they have said if, by chance, someone made off with your car? "We misplaced it?" :P
I'm assuming you have to go in to get your keys back, so while you're there, I'd ask to speak with a different manager or owner, preferably one you've dealt with before. Politely explain the situation about them not calling you and question why exactly the garage was closed when you thought it was a 24 hour service. I'd only bring up the thing about feeling talked down to if they don't solve the issue right away - it's up to you what the "solution" is, whether you just want an honest apology or ask for your oil change to be comped or what. Ask if it's maybe new policy that they don't call customers when the car is finished. If they are rude or make excuses or whatever, tell them how you were spoken to and how you found that rude
( ... )
I'm more than willing to admit that I could've taken the situation with the hood the wrong way, which is why I'm not just going to assume it was some sort of gender based discrimination. It's just sort of odd.
I think compensating me for at least part of the oil change is fair, if it was their mistake that resulted in me not having a car to go to work with. But knowing me, I would probably just settle for an apology, as well. I know mistakes happen, and I'm not trying to be a hard ass about it. I really just want to know what the heck happened.
I would go in and talk to the manager. Ask why you didn't get a phone call about it being done, since in the 4 years that you've been getting work done, they've always called. If the manager doesn't give you a satisfactory answer, or blows you off, go higher. If there's no one higher, or if you just don't get anywhere, find a new mechanic.
I LOVED my 98 Chevy Cavalier! I was sad when it got to the point I couldn't even drive it around town! ;_; That's me crying, see! *points to "smiley"* It was my first car, got it in 00 when I was off to my first year of university, and I just sold it last year. I was, and am, a sad kitten.
And the company should have at least given you a call. Don't bring up the sexism unless they refuse to apologize and/or make up for not calling you before they closed. Otherwise, they'll think you're just throwing a temper tantrum and "prove" their sexism is right.
Comments 14
And then they left my keys in the car, and the guy was like "oh the keys are in the car, they just pulled it out" which is bullshit because we had driven past the place about 45 minutes before and saw the car sitting out there.
Reply
I don't know how long exactly my car had been done, but we had light snow yesterday afternoon and by the time I came back to the garage to investigate my car was dusted in a thin layer of snow? So it had to have been at least a few hours?
And what would they have said if, by chance, someone made off with your car? "We misplaced it?" :P
Reply
Reply
Reply
Reply
I think compensating me for at least part of the oil change is fair, if it was their mistake that resulted in me not having a car to go to work with. But knowing me, I would probably just settle for an apology, as well. I know mistakes happen, and I'm not trying to be a hard ass about it. I really just want to know what the heck happened.
Reply
Reply
Reply
Reply
I LOVED my 98 Chevy Cavalier! I was sad when it got to the point I couldn't even drive it around town! ;_; That's me crying, see! *points to "smiley"* It was my first car, got it in 00 when I was off to my first year of university, and I just sold it last year. I was, and am, a sad kitten.
And the company should have at least given you a call. Don't bring up the sexism unless they refuse to apologize and/or make up for not calling you before they closed. Otherwise, they'll think you're just throwing a temper tantrum and "prove" their sexism is right.
Reply
Leave a comment