Comments | bad_service: Grawr to you Schnucks Pharmacy

theaspiringlife in bad_service

Grawr to you Schnucks Pharmacy

Mar 01, 2010 21:19

This evening I went to the pharmacy inside of Schnucks grocery store to pick up a prescription. There were three people waiting at the pharmacy when I arrived, and one person came in right behind me making a line of five people total ( Read more... )

following rules =/= bad service, wtf service or wtf post?, "i'll not be coming back here", just here for the tags, confidentiality issues, cool story bro!, don't speak, see what happens when you speak up, next purchase: big girl panties, op *obviously* smarter than us all, telepathy fail, *medical/pharmacy, you gotta speak up, defensive much?, sometimes you have to wonder if it's you

Comments 63

tessibean March 2 2010, 03:59:20 UTC

I would wonder if they didn't have the generic on hand.

roseofjuly March 2 2010, 04:05:06 UTC

Yeah, that was my first though. Pharmacies run out of stuff.

tessibean March 2 2010, 04:06:16 UTC

Granted I only worked in a pharmacy for one day, and that was (oh god) eight years ago, but it happens.

theaspiringlife March 2 2010, 05:04:19 UTC

If they were out, that is fine. Based on the conversation the pharmacist was having with the customer she was helping and her overall attitude, I decided I would rather pay the extra $10 and save myself the aggravation.

Thread 23

skittlebox March 2 2010, 04:08:35 UTC

How do you know if the pharmacist was literally doing nothing? :/

theaspiringlife March 2 2010, 04:10:05 UTC

Because I could see her, through the window, doing nothing. Nothing in her hands no computer in front of her, no phone up to her ear. Nothing.

muffincakedemon March 2 2010, 04:12:13 UTC

Could she have been on a break?

theaspiringlife March 2 2010, 04:54:59 UTC

If so it was a really poor place to take it. She was sitting on a stool, and she was watching the technician check people out.

I actually was a Schnucks employee at one point in my life so I know that there is a large designated break room for all breaks. Pharmacists, bank employees, and other non-Schnucks employees that work in the building are permitted to use the break room. :)

Thread 18

azetburcaptain March 2 2010, 05:29:58 UTC

That sucks, but they probably didn't have the generic on hand. I bet most people opt to buy the generic! I wouldn't have switched you without your permission.

I have always been asked if I wanted the generic or not. I usually go for the name brand (school insurance).

theaspiringlife March 2 2010, 05:56:05 UTC

I have always been asked in the past too, which is why I was surprised they changed it. The technician didn't even point out the change to me - I noticed that she had the brand name box as opposed to the generic bottle and asked about it. Otherwise it wouldn't have been mentioned at all. :/

If the technician would have mentioned the change and confirmed that it was okay with me without my having to bring it up, I would have thanked her for letting me know, and I would have paid for the name brand without complaint. Probably not the worst service ever, but it could have gone a lot better. I imagine it also could have been a lot worse if the grumpy pharmacist would have waited on me instead of the person behind me. :P

Grawr to you Schnucks Pharmacy devilduckie831 March 2 2010, 07:56:27 UTC

I think you might have over reacted a little, and a little bit of patience might have done you some good. I almost wonder from your attitude here if there wasn't a bit of customer suck thrown in there too. =/

Personally I think you should have waited, as it might have been a perfectly legitimate reason, or a mix up that could have been easily fixed. In cases like this, I try to give benefit of the doubt.

firesnap March 2 2010, 11:43:11 UTC

Wow. The pharmacist sat for 20 minutes staring into space not moving? I would have been concerned. I mean, she could have been having an out of body experience and no one noticed!

Or, maybe that part is exaggerated and the OP was just a little impatient.