Sometimes, people around me say really terrible things about themselves. I mean, okay, we all do it, right? But sometimes people say them out loud, to me, in a way that I think is meant to be apologetic, but also seems to be seeking at least an implicit agreement. "I'm such an idiot!" you might say, after making a mistake, or "Wow, I'm a jerk,"
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I had this experience last night. Went out to dinner with my mother and some dude left his iPhone on the table. I went out after him, and he thanked me and said "I'm an idiot", which caught me completely off guard. I think I said "No problem", but it was awkward.
In the workplace environment it is, of course, embedded in a relationship that you can build on and work through. I like your thoughts on this.
My boss made a huge error a few weeks before I left the job in CA, and I found it. It was awkward, and I felt bad for him, but I didn't really know how to express sympathy, other than vague things like "there are always mistakes, that is why it is important to build fault-tolerant systems". Kinda not about feelings at all, but it was a very testosterone-fueled place in some ways, and something else would/could have made things tricky for me. Sometimes sympathy can be interpreted as indirect criticism, if someone is really touchy.
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If someone does this in communication with customers or other managers, I do address it more directly in a "please don't make the team look bad" way.
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My own personal style is to acknowledge and move on. I'll usually respond with something like "don't sweat it, let's figure out how to..." I imagine that it helps the speaker to hear me respond directly but not dwell on it, and being positive- or forward-focused is usually something people can agree on, regardless of what they've done.
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At the theatre, which is somewhat different from a workplace, but where I have a similar managing role, I find myself often dealing with this. One of the responses I find useful is a positive contraction, like "Actually, I think you're pretty clever." If it's a pattern, then I try to bring it up at a non-vulnerable time, saying something like "I've noticed you run yourself down fairly often and that's a pattern you might want to think about." In a more friendly context, I often pull out the quotation about "If a friend said things like that to you, would s/he still be your friend?"
May we all treat ourselves more kindly.
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