Thank you for contacting us regarding your recent Continental flights. We understand you are disappointed in the service you received, and we appreciate the opportunity to address your concerns.
Due to the nature of your e-mail, we have forwarded your concerns to our disability specialist for investigation and handling. The investigation process can take up to 30 days. You can expect future correspondence from us through U.S. mail.
Thank you for your patience. Your comments are important to us, and we want to ensure they are properly addressed by our specialized staff.
Regards,
Jane Cox Complaint Resolution Official (CRO) Disability Specialist - Corporate Customer Care
Comments 1
Dear Ms. F******:
Thank you for contacting us regarding your recent Continental flights. We understand you are disappointed in the service you received, and we appreciate the opportunity to address your concerns.
Due to the nature of your e-mail, we have forwarded your concerns to our disability specialist for investigation and handling. The investigation process can take up to 30 days. You can expect future correspondence from us through U.S. mail.
Thank you for your patience. Your comments are important to us, and we want to ensure they are properly addressed by our specialized staff.
Regards,
Jane Cox
Complaint Resolution Official (CRO)
Disability Specialist - Corporate Customer Care
Reply
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