Well, although I'm not familiar with their current offerings now that I'm in the US, but when I was still in the UK I used plus.net for my ISP and never had any problems with them. Might be worth a look if you want to change. In the end, the only reason I cancelled my account was because I left the country - the broadband service itself was consistently fast and reliable, and on the one or two occasions when I did have problems (in 4 years!), the customer service was brilliant. So unless they've gone downhill drastically in the last year, I would highly recommend them to anyone.
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