These are the types of customers who make me lose faith in humanity.
Dear women who came into our store during my lunch break,
So you thought it would be a good idea to bring in two dozen loud teenagers and pre-teens into our store? Sure. It was a rainy Saturday night, and I'm sure you thought it would be nice to go into the warm Starbucks.
You wanted to order about 30 drinks on top of the sudden ginormous orders from Drive-Thru? Also fine. You had no control over other customers.
You wanted four drinks re-made because they weren't hot enough? That was okay. Sometimes mistakes happen. Our bad. When it gets busy, these things are more likely to happen.
It was so loud in the store that you probably didn't notice that the sudden busyness forced my poor, overwhelmed co-workers to ask me to come back early from my break. That was fine, too, though, because I'm all about helping out when needed.
But standing at the hand-off bar and staring down the barista with two dozen unmade drinks next to her? And ignoring the fact that I was also making eleventy billion drinks at the espresso bar four feet from her, meaning that we were thoroughly swamped? And whining your drinks were taking too long? Not. Fucking. Cool.
We had all 30 of your drinks, plus the re-made ones, done perfectly in under ten minutes despite the four other huge orders that came in at the same time. And we didn't give in to the panic that I'm sure we were all feeling. I don't know where you think you are, but in my world, that makes our staff freaking awesome.
Saying that you had to go now because the kids were going to get sick standing outside in the rain is not only rude, but it's also not my fucking problem. You should've been worrying more about why the kids were idiotic enough to stand in the rain instead of complaining that your damn White Mocha was taking too long.
You're lucky it wasn't me you complained to because I was already in a shitty mood, and hearing your ridiculous whining would've elicited a very sarcastic "I'm sorry. We're really good baristas, but we're not magicians. We can't make all fifty of your drinks instantaneously on top of the really large orders that just came in through Drive-Thru. If you'd like, I can hand you a pitcher of steamed milk and a container of mocha, and you can make your drinks yourself. Otherwise, I'm just going to keep doing my best impression of a latte factory. Thanks."
I hope you felt those less-than-pleasant vibes we sent your way as you left.
Your disgruntled barista,
Me
***
Later that night...
Drive-thru Customer: I want two Tall Soy Chai Lattes.
Co-worker C: I'm so sorry, ma'am. We're all out of soy for the night.
Drive-thru Customer: I want a free drink coupon.
Co-worker C: ...I'm sorry?
Drive-thru Customer: I should get a free drink coupon for having to wait in line.
Me: Oh, for the love of... *rolls eyes at the customer's sense of entitlement so hard that her eyes nearly roll out of her head*
***
And then ex-coworker B came in and asked if I wanted to go get drunk with him and our other friends after I got off work. I politely declined his oh, so delicately-put offer, citing that, while I love them, they're enough of a handful when they're sober; I don't need to see them drunk.
Also, by the end of the night, we had run out of soy, whole milk, percent milk, mocha, vanilla syrup, eggnog, green tea bags, and any semblance of patience. (Better than the night before when we ran out of cups, I suppose.)
Yes, it was a pretty interesting day at work to say the least.
So you thought it would be a good idea to bring in two dozen loud teenagers and pre-teens into our store? Sure. It was a rainy Saturday night, and I'm sure you thought it would be nice to go into the warm Starbucks.
You wanted to order about 30 drinks on top of the sudden ginormous orders from Drive-Thru? Also fine. You had no control over other customers.
You wanted four drinks re-made because they weren't hot enough? That was okay. Sometimes mistakes happen. Our bad. When it gets busy, these things are more likely to happen.
It was so loud in the store that you probably didn't notice that the sudden busyness forced my poor, overwhelmed co-workers to ask me to come back early from my break. That was fine, too, though, because I'm all about helping out when needed.
But standing at the hand-off bar and staring down the barista with two dozen unmade drinks next to her? And ignoring the fact that I was also making eleventy billion drinks at the espresso bar four feet from her, meaning that we were thoroughly swamped? And whining your drinks were taking too long? Not. Fucking. Cool.
We had all 30 of your drinks, plus the re-made ones, done perfectly in under ten minutes despite the four other huge orders that came in at the same time. And we didn't give in to the panic that I'm sure we were all feeling. I don't know where you think you are, but in my world, that makes our staff freaking awesome.
Saying that you had to go now because the kids were going to get sick standing outside in the rain is not only rude, but it's also not my fucking problem. You should've been worrying more about why the kids were idiotic enough to stand in the rain instead of complaining that your damn White Mocha was taking too long.
You're lucky it wasn't me you complained to because I was already in a shitty mood, and hearing your ridiculous whining would've elicited a very sarcastic "I'm sorry. We're really good baristas, but we're not magicians. We can't make all fifty of your drinks instantaneously on top of the really large orders that just came in through Drive-Thru. If you'd like, I can hand you a pitcher of steamed milk and a container of mocha, and you can make your drinks yourself. Otherwise, I'm just going to keep doing my best impression of a latte factory. Thanks."
I hope you felt those less-than-pleasant vibes we sent your way as you left.
Your disgruntled barista,
Me
***
Later that night...
Drive-thru Customer: I want two Tall Soy Chai Lattes.
Co-worker C: I'm so sorry, ma'am. We're all out of soy for the night.
Drive-thru Customer: I want a free drink coupon.
Co-worker C: ...I'm sorry?
Drive-thru Customer: I should get a free drink coupon for having to wait in line.
Me: Oh, for the love of... *rolls eyes at the customer's sense of entitlement so hard that her eyes nearly roll out of her head*
***
And then ex-coworker B came in and asked if I wanted to go get drunk with him and our other friends after I got off work. I politely declined his oh, so delicately-put offer, citing that, while I love them, they're enough of a handful when they're sober; I don't need to see them drunk.
Also, by the end of the night, we had run out of soy, whole milk, percent milk, mocha, vanilla syrup, eggnog, green tea bags, and any semblance of patience. (Better than the night before when we ran out of cups, I suppose.)
Yes, it was a pretty interesting day at work to say the least.