Inspired by the "customer service satisfaction" polling person who I suspect was calling from India
Dear T-Mobile:
Overall, I'm not unhappy with your service. I haven't had too many problems with my cell phone(s) over the years, and I don't feel inclined to change my plan, mainly because I don't see the point of trying to get more minutes for my money when I don't even use up the minutes I have (200 whenever, unlimited weekends). So I don't feel any motivation to change plans or move to a different company.
However.
I'd be much happier if I was actually able to order accessories for my (new & PURPLE! :D) phone on your website. I had no problems ordering the phone itself, but the accessories? Is it being redirected to another website or something? In any case, the pop-up window for the shopping cart does not retain my login information, and re-entering it on the shopping cart page doesn't help because I apparently get redirected back to the main page. Lather, rinse, repeat on two different web browsers, with and without the pop-up blocker enabled.
Ordering the accessories by phone didn't help either. Mainly because 1) the person I spoke to apparently had a hard time understanding what I wanted, considering the fact that s/he put me on hold twice, and 2) after another 2-3 times on hold, the person finally told me I should just go to the nearest Best Buy or other similar store to purchase the accessories I wanted. Gee, thanks.
And lastly, I don't know who you contract out to when it comes to follow-up calls asking whether I was satisfied with T-Mobile customer service, but someone with less of a foreign accent might help in regards to auditory comprehension. And I don't know if it's required for them to ask me to explain/clarify my answers, but it was still irritating as heck. I did my best not to take it out on the caller though, if that helps.
So basically? Please try not to piss me off in the future, or I will reconsider my cell phone service.
Very annoyed,
Me
Overall, I'm not unhappy with your service. I haven't had too many problems with my cell phone(s) over the years, and I don't feel inclined to change my plan, mainly because I don't see the point of trying to get more minutes for my money when I don't even use up the minutes I have (200 whenever, unlimited weekends). So I don't feel any motivation to change plans or move to a different company.
However.
I'd be much happier if I was actually able to order accessories for my (new & PURPLE! :D) phone on your website. I had no problems ordering the phone itself, but the accessories? Is it being redirected to another website or something? In any case, the pop-up window for the shopping cart does not retain my login information, and re-entering it on the shopping cart page doesn't help because I apparently get redirected back to the main page. Lather, rinse, repeat on two different web browsers, with and without the pop-up blocker enabled.
Ordering the accessories by phone didn't help either. Mainly because 1) the person I spoke to apparently had a hard time understanding what I wanted, considering the fact that s/he put me on hold twice, and 2) after another 2-3 times on hold, the person finally told me I should just go to the nearest Best Buy or other similar store to purchase the accessories I wanted. Gee, thanks.
And lastly, I don't know who you contract out to when it comes to follow-up calls asking whether I was satisfied with T-Mobile customer service, but someone with less of a foreign accent might help in regards to auditory comprehension. And I don't know if it's required for them to ask me to explain/clarify my answers, but it was still irritating as heck. I did my best not to take it out on the caller though, if that helps.
So basically? Please try not to piss me off in the future, or I will reconsider my cell phone service.
Very annoyed,
Me