Another Sunday at Office Max...
Yesterday was the start of another weekly sale at Office Max. This week it's the Bag Sale. 15% off everything that you can fit in the paper bag included in this week's newspaper.
Coupon Code: 1426901108030884
Limits: One per Customer. The stuff has to actually fit in the bag. If the bag rips from the strain of having the item in it...it clearly doesn't *FIT* in the bag.
One agressive customer came to register with a cart which contained: two bags almost overflowing, a box of several reams of printer paper and a stack of 5 more paper bags. She tells me that she will be ringing the two paper bags separately. I can tell she's going to be difficult so I let the two per customer slide. She starts commanding her son to try and get the paper box to fit into the bag. The son tells his mother it won't fit. She turns around and forcefully, yet still borderline politely, tells him it will. The bag starts to rip as it no where nears fitting the box. I inform her that if the bag rips, we can't take it, since if it ripped it's not fitting the bag. She grabs the bag from her son and shows me the rip: "It's glue and paper. Of course it will rip!"
I tell her: "I'm sorry, it's policy that we can't take things from a ripped bag. If it's ripped, it isn't fitting in the bag." At this point I had finished ringing out her first bag. She sees me moving my hand towards the empty paper bag. The quickly swipes it from the counter and hands me the ripped one instead. "Sorry. I have the take the bag that the items were held in." She begrudgingly hands me that bag back. She hands the ripped bag to her son.
"Here, see if the people behind us want it. And get that paper in the bag" The son tells her it won't fit. "Oh it'll fit."
"Sorry, it's not fitting. You can't use the coupon on it."
"I'll bet you your salary it will fit!"
"Sorry, I'll have ring it up separately since it isn't able to be used with the coupon." She gives in and I hear mumbling something about customer service. I ring out her other bag and she storms out with her embarrassed children.
Later in the shift an elderly mother and daughter team comes in the store. Armed with last weeks ad and this week's ad. They claim that in both of their papers they both got copies of this week's and last week's ad. Which...funny...how the only people to have come in claiming to have had this happen to them happen to be related. Coincidences are a funny thing.
The deal last week, for those who don't know, was the first what is likely many penny deals to come. Crayon boxes for a penny, rulers for a penny, mini-highlighters for a nickel Mega Eraser packs for a quarter, and so on.
They first consulted the floor associates with their situation. Over the headsets, I heard them confirming with the manager that we can't honor last week's sales. The squawking continued for a little bit. Then the two made their way to the front of the store. They asked me if I could get the manager for them. I let him know that his presence was requested.
They told him how it was ridiculous that they wouldn't honor their ad. They claimed having no way of knowing that they ad wasn't good. "It came in today's paper after all." Adam (the manager) pointed to where on the ad it lists the dates of the sales. Their comeback: "Staples honors competitor's ads."
The disgruntled Office Max customer's "trump card": Staples.
Adam neglected to inform them that they only honor valid ads. He suggested that they should give them a try then. They asked where the nearest Staples was. I told them, as Adam is not at all familiar with the area. They stormed off.
I wanted to call Staples and let them know that they were coming. Adam told me not too. I should have. Stop those two from pulling off their little scheme.
Coupon Code: 1426901108030884
Limits: One per Customer. The stuff has to actually fit in the bag. If the bag rips from the strain of having the item in it...it clearly doesn't *FIT* in the bag.
One agressive customer came to register with a cart which contained: two bags almost overflowing, a box of several reams of printer paper and a stack of 5 more paper bags. She tells me that she will be ringing the two paper bags separately. I can tell she's going to be difficult so I let the two per customer slide. She starts commanding her son to try and get the paper box to fit into the bag. The son tells his mother it won't fit. She turns around and forcefully, yet still borderline politely, tells him it will. The bag starts to rip as it no where nears fitting the box. I inform her that if the bag rips, we can't take it, since if it ripped it's not fitting the bag. She grabs the bag from her son and shows me the rip: "It's glue and paper. Of course it will rip!"
I tell her: "I'm sorry, it's policy that we can't take things from a ripped bag. If it's ripped, it isn't fitting in the bag." At this point I had finished ringing out her first bag. She sees me moving my hand towards the empty paper bag. The quickly swipes it from the counter and hands me the ripped one instead. "Sorry. I have the take the bag that the items were held in." She begrudgingly hands me that bag back. She hands the ripped bag to her son.
"Here, see if the people behind us want it. And get that paper in the bag" The son tells her it won't fit. "Oh it'll fit."
"Sorry, it's not fitting. You can't use the coupon on it."
"I'll bet you your salary it will fit!"
"Sorry, I'll have ring it up separately since it isn't able to be used with the coupon." She gives in and I hear mumbling something about customer service. I ring out her other bag and she storms out with her embarrassed children.
Later in the shift an elderly mother and daughter team comes in the store. Armed with last weeks ad and this week's ad. They claim that in both of their papers they both got copies of this week's and last week's ad. Which...funny...how the only people to have come in claiming to have had this happen to them happen to be related. Coincidences are a funny thing.
The deal last week, for those who don't know, was the first what is likely many penny deals to come. Crayon boxes for a penny, rulers for a penny, mini-highlighters for a nickel Mega Eraser packs for a quarter, and so on.
They first consulted the floor associates with their situation. Over the headsets, I heard them confirming with the manager that we can't honor last week's sales. The squawking continued for a little bit. Then the two made their way to the front of the store. They asked me if I could get the manager for them. I let him know that his presence was requested.
They told him how it was ridiculous that they wouldn't honor their ad. They claimed having no way of knowing that they ad wasn't good. "It came in today's paper after all." Adam (the manager) pointed to where on the ad it lists the dates of the sales. Their comeback: "Staples honors competitor's ads."
The disgruntled Office Max customer's "trump card": Staples.
Adam neglected to inform them that they only honor valid ads. He suggested that they should give them a try then. They asked where the nearest Staples was. I told them, as Adam is not at all familiar with the area. They stormed off.
I wanted to call Staples and let them know that they were coming. Adam told me not too. I should have. Stop those two from pulling off their little scheme.