Well that was a nice little nightmare...
So. Night shift. I don't do many of those, and I think I like it that way. As for tonight's fiasco from hell...
Somewhere in the neighborhood of ten o'clock, we had a power blink. In a split second the power for the entire store turned off and on. Power blinks in general can be quite amusing, but depending on your perspective on the specific situation, they can causeHELL. Knowing luck, we at McDonald's get the hell blinks.
These affect the computer system in several ways:
1) The card machine fucks up. Such a temperamental system that is.
2) The connection or something that links the registers to the screens in the grill, thereby telling the grill people what food they have to make and how, also decides to fuck up. The result is that you have to tell the people in the grill what is on order... order by order.
3) The whole process in general of serving the customer- from taking the order and the money to preparing and presenting the food- slows down considerably.
The solution is rather simple, but it induces more hell before things get better...
The entire computer system for the store has to be shut down for about fifteen or so minutes to allow it to get a grip on itself. Customers don't like this. One lady- apparently known for coming during busy times and demanding that her demands for her order and food be dealt with immediately, despite the fact that we have other people before her who we're trying to finish serving so we can get to the next people who have been waiting longer than she has- well, she threw a tantrum that ended in her walking out the door with a goodbye of "You can kiss my ass." Not a happy lady. Not a rational lady. I hope I don't have to deal with her too much.
Then there's the matter of school in the morning. Yes. I have a nine a.m. French class. As such, I shall bid you all good night now and get back to you later.
Somewhere in the neighborhood of ten o'clock, we had a power blink. In a split second the power for the entire store turned off and on. Power blinks in general can be quite amusing, but depending on your perspective on the specific situation, they can causeHELL. Knowing luck, we at McDonald's get the hell blinks.
These affect the computer system in several ways:
1) The card machine fucks up. Such a temperamental system that is.
2) The connection or something that links the registers to the screens in the grill, thereby telling the grill people what food they have to make and how, also decides to fuck up. The result is that you have to tell the people in the grill what is on order... order by order.
3) The whole process in general of serving the customer- from taking the order and the money to preparing and presenting the food- slows down considerably.
The solution is rather simple, but it induces more hell before things get better...
The entire computer system for the store has to be shut down for about fifteen or so minutes to allow it to get a grip on itself. Customers don't like this. One lady- apparently known for coming during busy times and demanding that her demands for her order and food be dealt with immediately, despite the fact that we have other people before her who we're trying to finish serving so we can get to the next people who have been waiting longer than she has- well, she threw a tantrum that ended in her walking out the door with a goodbye of "You can kiss my ass." Not a happy lady. Not a rational lady. I hope I don't have to deal with her too much.
Then there's the matter of school in the morning. Yes. I have a nine a.m. French class. As such, I shall bid you all good night now and get back to you later.