Care in the Home to Destroy the person
This started at 19.55pm, last communication received 11.40am nearly. My Entire evening, Christmas Eve has been of extreme stress & worry :'( Care in the Home is despicable & fking shit, the agency boss nasty :-(
I contacted the carer doing tomorrow call to see what time it started as today's carer mentioned it would be slightly earlier than the usual 12.30pm. You can imagine my shock to discover my breakfast/lunch call would be starting 10.45am! Before people have Elevenses! Given this is the entire food call for the day not only is it way too early to eat (& I can't eat at that time) but I Will also be very dopey & poorly. And I bet she won't remember the key safe either :-(
I said that would be far too early for me, gave my reasons but she said that (10.45am) was the rota'd time, she had calls after mine & was finishing at 12.15pm. I asked if it could be swapped around (since they've done it to me) & mentioned that the boss should have informed me my call was to be 2 hours early. Next I hear from the boss...
"Hi (ww), just been contacted by (carer) regarding your times tomorrow, unfortunately with it being Xmas there isn't many staff on, and I can't help that your time doesn't suit.
It is down for 11-12pm and that is the only time can be done. In future any issues need to come through me not the staff.
With (main carer) on the sick at such short notice has meant I can't cover Xmas."
My reply:
"Hi (agency Boss) ,
Firstly (carer) said 10.45am start not 11am. You should inform me of such changes to my calls, including when starting much later or merged calls & especially when starting so early.
Your staff are Fully aware I have hypoglycaemia as with all changing about of call times & my blood sugar thus being messed around so much, they are buying now 6 dextrose packs weekly.
You were also fully aware of my being very poorly most nights with neuropathy which is why my breakfast call starts usually at 12.30pm as we discussed early on with you. It isn't a simple matter of the call time not being suitable for me but that the normal agreed support then is not suitable for me.
(Main carer) being off should make little difference, you assured us you were taking on new staff but your Duty of Care remains the same. My tea which neither you nor Santa can cover is both a food & medication call, Plus also prepares a soup flask for a light supper later . I have Never had an agency unable to cover Christmas before.
"In future any issues need to come through me not the staff."
Understood. But as you hadn't told me the call time I needed to know especially As you've failed to cover the 2nd essential call of the day. Equally when you tell your staff that you will be contacting me about some change to my call, both your staff & I will expect this to have actually happened.
You also stated that (new carer) would be introduced this week before her Friday call. Unless she's invisible I haven't met her yet. I am not "
Sent 10.11pm
"I am really not happy (agency Boss) :'( :-( "
Sent 11.12pm as signal dropped
(gap from where text splits up)
Agency Boss reply
"I'm sorry, I'm trying my best and am unable to do anything about tomorrow, they have families and no1 wants to work Xmas. (main carer) makes a huge difference as she did most of your calls. If you are unhappy then maybe it's best you look for another agency that won't let you down and will cover Xmas. I can't say anymore, if you wish to speak further then please ring me at a suitable time."
Sent 11.37pm
Sent by agency Boss 21 December 1.44pm in response to request for rota this week...
"Also on Xmas day I can only provide an hours care just to help with bits and give lunch, don't mean to mess you about, just with shortage on staff, and going to get (new carer) to come along and meet you with one of the other girls so you know who she is x"
By the way main carer had No intention of working Christmas Day....
I am still furious, highly wound up & feeling very bitter & angry. This is Care in the Home. Merry Fucking Christmas....