My bag turned up this morning. If I'm reading the site correctly, it actually turned up last night, and they handed it off to a next-day-delivery courier. One of the things in the bag was my office phone, which when powered on, received a text message saying, "Welcome from O2. You are now roaming on the %%Network%% network. [-]"
For good measure, ( Read more... )

This billcompared with your last billTotal usage: €0.00^ up 100% - was €0.00

I guess 100% of nothing is, in fact, nothing, so it's probably correct in some sense.

Update on my mystery multi-owner mobile phone account: I emailed care@. I got an autoreply telling me they'd endeavour to respond within 24 hours (this used be "we will reply within 24 hours"...), followed some 24 hours later by a request for security information to confirm that it was in fact my account (I am restraining myself from whining ( Read more... )

Cash this cheque

(This was an email exchange, rather than a phonecall; I'm paraphrasing and, in fact, inserting totally original dialogue rather than citing, though)

Vodafone Customer Care: Hi, Vodafone Customer Care, how can we help you?
Me: Hi, I seem to be having some trouble using your Picture Album service. I sent it some pictures from my mobile and they've ( Read more... )

So the next response I got from the telco was that they'd logged in and it all looked fine. So I logged in, and sure enough it worked, and nothing was changed, right? Otherwise they'd have told me. Of course, it broke 30 seconds later, and refixed itself on a page refresh. Fabulous service. In the meantime, I can't seem to get photos from my phone ( Read more... )

I tried to log onto Vodafone's website to check how much recent phone activity is going to cost me. I got past the basic login, then clicked on "Billing", where it asks me to enter my SEEKRIT CUSTOMER SERVICE NUMBER (aka the last 4 digits of my account number). I got an error message, the same one as I got a few months back and which took at least ( Read more... )

I got some SMS spam from Vodafone today. At the end of the spam it said "if you don't want to receive any more messages from Vodafone, call freephone 1800200234" (or words to that effect). So I called, and got on to a voicemail system which announced itself as Vodafone's marketting options voicemail. It informed me that it would walk me through my ( Read more... )

Sigh. DSL is great and all, but a billing query leads me to discover that I've been double-billed for the installation charge AND it's not been billed against my original account number despite being explicitly told that it was.

Two items going in the post today: my signed paperwork for the phoneline (finally, only four months later) and paperwork to have it taken back off eircom and given to EsatBT who are going to trick it out with DSL. Take that, former state monopoly!