Возврат в Amazon
Купила у Амазона 2 пары обуви со скидкой 25%, одна пара мне оказалась маловатой и я долго решала, оставить ли их и пытаться растянуть или вернуть, в итоге решила вернуть. Стоила эта пара до скидки 97,5$, со скидкой 73,13$.
Так как срок возврата товара истек, я написала в саппорт письмо с вопросом, можно ли вернуть туфли, указала наименование товара и все его реквизиты из заказа. Мне прислали в ответ письмо:
[Письмо 1]
Hello,
I understand that you're concerned about the refund you'll receive if you will return the shoes.
We accept the return of Shoes merchandise as long as it's returned in new condition within 30 days of delivery. We'll issue a full refund for most items returned unopened, undamaged, and with original packaging, parts, and accessories within 30 days of delivery. Items that don't meet our returns guidelines will receive partial refunds.
However, because of the circumstances, I've made a one-time exception. I've created a return mailing label for you to return the item.Please follow the link below to print your mailing label:
тут ссылка
Please then send the item back to us at the address below via an economical air mail method, and let us know what your return shipping costs were through the link below so we can refund you this expense.
Please visit the following link to provide the information we requested:
тут ссылка
As soon as we've received and processed your return, we'll issue a refund to the original payment method used on the order. Information on how your refund will be calculated can be found on our Help pages:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=901926#calc
Once processed, you'll also be able to see the refund request here:
тут ссылка
Туфли отправила, написав им письмо и приложив копию чека за почтовые услуги (392 руб.). В ответ пришло почти одновременно 2 письма:
[Письмо 2]Hello,
Thanks for writing back to us with the return shipping cost.
As promised, I've requested a refund of $10.85 to your MasterCard.
You'll see the refund on your credit card statement in the next 2-3 business days.
Once processed, you'll also be able to see the refund request here:
тут ссылка
[Письмо 3]
Hello,
Thank you for letting us know that you returned the item.
To help you with this, I've requested a refund of $10.85(392 rubles) for the return shipping cost to your MasterCard. You'll see the refund on your credit card statement in the next 2-3 business days.
Once processed, you'll also be able to see the refund request here:
тут ссылка
Ссылки одинаковые в трех письмах, там форма о возврате товара, все заполнила. Сумма 10,85$ по курсу подходит под сумму за доставку.
Чуть позже приходит новое письмо:
[Письмо 4]
Hello,
We're writing to let you know we processed your refund of $10.85 for your Order ХХ.
This refund is for the following item(s):
Item: ХХ
Quantity: 1
Reason for refund: Account adjustment
Here's the breakdown of your refund for this item:
Item Refund: $14.47
Item Promotion Deduction*: ($3.62)
* About Promotions:
Your refund reflects the amount paid for the given item(s) after any promotions were applied. Examples of promotions/discounts include Free Shipping, Buy 3 Get 1 Free, 10% off your order, etc.
Any refundable promotions in this refund have been credited to your account.
We'll apply your refund to the following payment method(s):
MasterCard Credit Card [expiring on 1/2016]: $10.85
We've processed a refund for the above order in the amount of $10.85. The refund should appear on your account in 2-3 days if issued to a credit card.
Refunds issued to a bank account typically take 7-10 days to reflect on the account balance.
When you return any item, your return credit will not include any promotional discount or coupon that you applied to the original order. If you used only a portion of a promotional discount or coupon towards the original purchase, the unused portion is available for future qualifying purchases. Please note that the original expiration date of the promotional discount or coupon still applies.
И тут у меня вопросы появились. Во-первых, они в своем письме указали неверный товар, за который мне возвращают деньги (хотя я в истории заказов напротив нужного товара жала кнопку о возврате, и в первом письме тоже указывала реквизиты правильной пары). Во-вторых, что это за 14,47$, из которых они отнимают 25% и получают 10,85$, которые они мне вернули за доставку? Они мне за товар возвращают 10,85$ всего?
Написала им письмо с этими вопросами, но уже 5 дней мне из Амазона не отвечают. Помогите разобраться.
UPD: В чате проблему решили, сделали полный возврат средств за товар и за доставку от меня до Амазона.
Так как срок возврата товара истек, я написала в саппорт письмо с вопросом, можно ли вернуть туфли, указала наименование товара и все его реквизиты из заказа. Мне прислали в ответ письмо:
[Письмо 1]
Hello,
I understand that you're concerned about the refund you'll receive if you will return the shoes.
We accept the return of Shoes merchandise as long as it's returned in new condition within 30 days of delivery. We'll issue a full refund for most items returned unopened, undamaged, and with original packaging, parts, and accessories within 30 days of delivery. Items that don't meet our returns guidelines will receive partial refunds.
However, because of the circumstances, I've made a one-time exception. I've created a return mailing label for you to return the item.Please follow the link below to print your mailing label:
тут ссылка
Please then send the item back to us at the address below via an economical air mail method, and let us know what your return shipping costs were through the link below so we can refund you this expense.
Please visit the following link to provide the information we requested:
тут ссылка
As soon as we've received and processed your return, we'll issue a refund to the original payment method used on the order. Information on how your refund will be calculated can be found on our Help pages:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=901926#calc
Once processed, you'll also be able to see the refund request here:
тут ссылка
Туфли отправила, написав им письмо и приложив копию чека за почтовые услуги (392 руб.). В ответ пришло почти одновременно 2 письма:
[Письмо 2]Hello,
Thanks for writing back to us with the return shipping cost.
As promised, I've requested a refund of $10.85 to your MasterCard.
You'll see the refund on your credit card statement in the next 2-3 business days.
Once processed, you'll also be able to see the refund request here:
тут ссылка
[Письмо 3]
Hello,
Thank you for letting us know that you returned the item.
To help you with this, I've requested a refund of $10.85(392 rubles) for the return shipping cost to your MasterCard. You'll see the refund on your credit card statement in the next 2-3 business days.
Once processed, you'll also be able to see the refund request here:
тут ссылка
Ссылки одинаковые в трех письмах, там форма о возврате товара, все заполнила. Сумма 10,85$ по курсу подходит под сумму за доставку.
Чуть позже приходит новое письмо:
[Письмо 4]
Hello,
We're writing to let you know we processed your refund of $10.85 for your Order ХХ.
This refund is for the following item(s):
Item: ХХ
Quantity: 1
Reason for refund: Account adjustment
Here's the breakdown of your refund for this item:
Item Refund: $14.47
Item Promotion Deduction*: ($3.62)
* About Promotions:
Your refund reflects the amount paid for the given item(s) after any promotions were applied. Examples of promotions/discounts include Free Shipping, Buy 3 Get 1 Free, 10% off your order, etc.
Any refundable promotions in this refund have been credited to your account.
We'll apply your refund to the following payment method(s):
MasterCard Credit Card [expiring on 1/2016]: $10.85
We've processed a refund for the above order in the amount of $10.85. The refund should appear on your account in 2-3 days if issued to a credit card.
Refunds issued to a bank account typically take 7-10 days to reflect on the account balance.
When you return any item, your return credit will not include any promotional discount or coupon that you applied to the original order. If you used only a portion of a promotional discount or coupon towards the original purchase, the unused portion is available for future qualifying purchases. Please note that the original expiration date of the promotional discount or coupon still applies.
И тут у меня вопросы появились. Во-первых, они в своем письме указали неверный товар, за который мне возвращают деньги (хотя я в истории заказов напротив нужного товара жала кнопку о возврате, и в первом письме тоже указывала реквизиты правильной пары). Во-вторых, что это за 14,47$, из которых они отнимают 25% и получают 10,85$, которые они мне вернули за доставку? Они мне за товар возвращают 10,85$ всего?
Написала им письмо с этими вопросами, но уже 5 дней мне из Амазона не отвечают. Помогите разобраться.
UPD: В чате проблему решили, сделали полный возврат средств за товар и за доставку от меня до Амазона.