Hello, my darlings! I'm back! I missed you!

[vanillafluffy]

My first action on staggering out of bed this morning was to grab my bank card and the phone and call the cable company...six days without an internet of my own was a week in Hell. (You know, Hell---where Time is dilated, so that six days is really sixty, which in Internet Time encompasses entire glacial epochs. Thank God that's over

Comments

[vanillafluffy]

They are completely demented, requirements set forth by a pack of howling jackals who couldn't do my job if there was a gun pointed at their heads and their lives depended on it. I'm supposed to average UNDER four minutes per call, which is the stupidest thing I've ever heard of---even if I get someone who knows exactly what they want, has the item numbers and their credit card in hand, it's not possible to take an order in under five minutes. Fact. And at least 80% of them have questions first, multiple items, change their minds about color or size, misread the number on the card, etcetera. Without being rude, I've gotten much better at telling the indecisive ones, "We're here 24/7, call back when you know what you want." That doesn't even begin to touch on the "If you weren't an idiot, you wouldn't be answering a phone, give me a manager" calls, where they won't believe me when I explain that refunds have protocol, we can't just give you your money back today because you say so. Or the twat I had tonight who gave me a ration of shit because UPS forgot to put her package on the truck for delivery today. She'd ordered a $1000 dress for an event, paid $28 for overnight shipping, and had a hissy because "all" I could do was request a credit for her shipping. No, I couldn't get her a discount on the dress. Because we don't do that, that's why. And if you look at the page on the website with that dress, you'll see it's FINAL FUCKING SALE. No, you can't send it back. Too bad, so sad---you want a manager? Gladly! And btw, the dress was one of the fugliest things I've ever seen; I wouldn't wear it to a dogfight.

Sorry---maybe you can tell tonight was a full moon.