Day after X-Mas Retail Drama
So, at my store Dec 26th is the busiest day of the year. I only worked a half day. About 5 minutes after I arrive, as I'm ringing up a customer, I begin to hear shouting. Apparently, some customers were yelling at one of our Seasonals. This was behind our watch counter, so there was no way for the customers to get in, although they were threatening bodily harm. Our managers ran to the scene and broke it up before any punches were thrown, but it was kinda scary.
Stupid return lady.
Phone call:
Me: Rob May, WLA Coach, this Me...
SLR: I was checking if you had a product.
Me: OK
SLR: Do you sell Coach...
Me: *uh duh see greeting* Yes.
SLR: Do you sell Authentic coach?
Me: *actually laughing* Yes, of course we do.
SLR: I received a bag as a present, and was checking if it's your merch. It was in a RobMay box. Do you wrap your handles in plastic?
Me: They come in plastic, but we usually remove it.
SLR: Can you check the price?
At that point I put her on hold. She hung up before I could get back to her.
About an hour later. Another SA showed me a bag someone was trying to return. A horrible FAKE Coach. I laughed, and the Manager just told her not to take the return and call LP. It was SLR, and she was lucky I wasn't doing the return, cause I would have laughed in her face.
Stupid return lady.
Phone call:
Me: Rob May, WLA Coach, this Me...
SLR: I was checking if you had a product.
Me: OK
SLR: Do you sell Coach...
Me: *uh duh see greeting* Yes.
SLR: Do you sell Authentic coach?
Me: *actually laughing* Yes, of course we do.
SLR: I received a bag as a present, and was checking if it's your merch. It was in a RobMay box. Do you wrap your handles in plastic?
Me: They come in plastic, but we usually remove it.
SLR: Can you check the price?
At that point I put her on hold. She hung up before I could get back to her.
About an hour later. Another SA showed me a bag someone was trying to return. A horrible FAKE Coach. I laughed, and the Manager just told her not to take the return and call LP. It was SLR, and she was lucky I wasn't doing the return, cause I would have laughed in her face.