(no subject)
Shameless plug for Fidelity Investment Company. Passed this along to them, too:
I'm the type of customer that always says I'll write letters about both good and bad experiences but I never get around to doing it. Today, I'm going to change that.
I just got off the phone with Yolanda Clark(e?) in the 401k department. Because of a couple of very stressful teeth I've come to the point where I need to dig deeper than deep into my pockets and borrow some money from my 401k.
Yolanda was very patient with me when I admitted that I had no idea about the process. She gave me the facts then allowed me to weigh both the positives and the negatives of borrowing money from myself. She answered every one of my questions and made the process very easy for me to understand.
In a world where Customer Service positions are getting more and more stressful, I applaud Yolanda's ability to be kind to yet another dummy unsure of the possibly scary lands of the 401k.
I'm the type of customer that always says I'll write letters about both good and bad experiences but I never get around to doing it. Today, I'm going to change that.
I just got off the phone with Yolanda Clark(e?) in the 401k department. Because of a couple of very stressful teeth I've come to the point where I need to dig deeper than deep into my pockets and borrow some money from my 401k.
Yolanda was very patient with me when I admitted that I had no idea about the process. She gave me the facts then allowed me to weigh both the positives and the negatives of borrowing money from myself. She answered every one of my questions and made the process very easy for me to understand.
In a world where Customer Service positions are getting more and more stressful, I applaud Yolanda's ability to be kind to yet another dummy unsure of the possibly scary lands of the 401k.