I am not an IT minion!

[tj_dragon]

So today I am being pleased that people are actually asking me if I can do something I'm not actually paid/trained to do.
I am pleased about this because normally they just assume I should do it and pester me to do it and in some cases get annoyed when things don't turn out as they were hoping.

I explained that I might be able to help as along as

Comments

[cmannall]

:: chortle ::

[tj_dragon]

You know it's just because you get more of this than I do. Because you have more knowledge than me.

[frightened]

The thing is people don't understand why a place that offers computers doesn't also offer computer guidance/technical help/computer lessons/IT minions. And in certain cases I can see their point. However I also see that libraries are not computer rooms that happen to have books too. They are libraries that happen to have computers in, the books are our service and it is that usage we get judged on.
Library staff are not trained for computers (other than that which is work based), do not all have the same level of knowhow and are not allowed to do too much to the computers without trained IT people. I honestly agree with a superior of mine who said that when they introduced computers they should have introduced a dedicated computer staff member.

All true, sadly.

And have you noticed the most stressful customers are usually the computer users? I've had blissful days when they've been down. Well, except for telling people umpteen times that they're down, since obviously I might be lying or wrong the first (umpteen-1) times.

[raisedonadiet]

Just be glad that people rely on your knowledge. You are acknowledged uselful member of society. And, in an way, people look up to you!

[tj_dragon]

Yes I know I usually feel good about helping people. But sometimes they are too ungrateful or demanding for it to seem worth it. Still I suppose that's just how it is in customer service jobs.