Customers of the Day
Where I discover that people actually still get called "doll" and that Mac users can be just as stupid as PC users.
"And then hit enter on the keyboard."
"Enter?"
"Yup."
"Enter... where's enter?"
"... give you kids a call..."
Since when are we kids? Seriously.
"Which one would that be, dear heart?"
... I have no words. And then he spent the rest of the call calling me "doll" LOL
"So do you ever get tired of talkin' to this bunch of losers who call in every night?"
Oh, how to answer that...
"So, where are you located?"
"British Columbia, Canada."
"Oh, bless your heart."
Seriously, that was his reply. I don't get it.
"There could be a giant bonus in here for you."
*I chuckle*
"Why're you laughing?"
So, this lady calls in, can't get online. I get to to check the lights on the modem, they're good. I get her check the LNK light on the back. Then spend 10 minutes arguing with her as to whether or not there actually is a LNK light on the back of the modem. I assure her that there is. I don't think she was assured. So, I swap the ethernet ends, still nothing, I go to reinstall her NIC, ask her if she has Windows XP. Yup, she does. Okay, click on start, then run. "Oh, I have a Mac." W.T.F. Okay, check her network settings. It's set to connect with PPPoE. I fix that. Not getting an IP. Reboot. Checked settings, back to PPPoE. Then I spend about 15 minutes arguing with her as to whether it's a computer issue or not. She insisted that it was always set to PPPoE and that she got online like that. Um, not with us, dumbass. We use DHCP, thanks. Moron. Anyway, she demanded a tech come out to her house, so fine, I scheduled one. And according to Jim (isn't that the name of a show or something?) I didn't have to tell her that she'd get charged for it, because I did all the troubleshooting that I could. Sweeeeet.
So then we had an outage. Entire city in Ohio was out, because the fiber optic line got cut. So this chick phones in, and I swear, this is almost the call, word for word:
Customer: "There's an outage in my area, and I want to know when it'll be finished."
Me: "... Okay, well I can check on the outage information for you, bu--"
Cust: "Okay, thanks."
Me: "... *gets account info, looks up account* It looks like your entire city is out right now, the fiber optic line was inadvertently cut."
Cust: "Do they have someone out there to fix it?"
Me: "Yes, there are techs working on that right now. It looks like it was out since--"
Cust: "It's been at least three hours."
Me: "Okay, well it's been declared for almost two hours, so they've been out there working on it for a bit now."
Cust: "Do you know when it'll be over?"
Me: "Unfortunately, I don't have an ETA on that."
Cust: "I'm a student, I have school, and final exams are coming up. I need the internet to finish my homework."
Me: "*doesn't quite know what to say*"
Cust: "Are you still there?"
Me: "Yes, I'm here."
Cust: "This is where you apologize."
Me: "*DOTDOTDOT* *calm* I don't quite know what to tell you, this isn't something in our control."
Cust: "*angry* Okay, thanks. *hangs up*"
Me: "..."
Seriously. Why are people like that? It's retarded. Has nobody heard of cyber cafes? School computer labs? Public libraries? Starbucks?!
"And then hit enter on the keyboard."
"Enter?"
"Yup."
"Enter... where's enter?"
"... give you kids a call..."
Since when are we kids? Seriously.
"Which one would that be, dear heart?"
... I have no words. And then he spent the rest of the call calling me "doll" LOL
"So do you ever get tired of talkin' to this bunch of losers who call in every night?"
Oh, how to answer that...
"So, where are you located?"
"British Columbia, Canada."
"Oh, bless your heart."
Seriously, that was his reply. I don't get it.
"There could be a giant bonus in here for you."
*I chuckle*
"Why're you laughing?"
So, this lady calls in, can't get online. I get to to check the lights on the modem, they're good. I get her check the LNK light on the back. Then spend 10 minutes arguing with her as to whether or not there actually is a LNK light on the back of the modem. I assure her that there is. I don't think she was assured. So, I swap the ethernet ends, still nothing, I go to reinstall her NIC, ask her if she has Windows XP. Yup, she does. Okay, click on start, then run. "Oh, I have a Mac." W.T.F. Okay, check her network settings. It's set to connect with PPPoE. I fix that. Not getting an IP. Reboot. Checked settings, back to PPPoE. Then I spend about 15 minutes arguing with her as to whether it's a computer issue or not. She insisted that it was always set to PPPoE and that she got online like that. Um, not with us, dumbass. We use DHCP, thanks. Moron. Anyway, she demanded a tech come out to her house, so fine, I scheduled one. And according to Jim (isn't that the name of a show or something?) I didn't have to tell her that she'd get charged for it, because I did all the troubleshooting that I could. Sweeeeet.
So then we had an outage. Entire city in Ohio was out, because the fiber optic line got cut. So this chick phones in, and I swear, this is almost the call, word for word:
Customer: "There's an outage in my area, and I want to know when it'll be finished."
Me: "... Okay, well I can check on the outage information for you, bu--"
Cust: "Okay, thanks."
Me: "... *gets account info, looks up account* It looks like your entire city is out right now, the fiber optic line was inadvertently cut."
Cust: "Do they have someone out there to fix it?"
Me: "Yes, there are techs working on that right now. It looks like it was out since--"
Cust: "It's been at least three hours."
Me: "Okay, well it's been declared for almost two hours, so they've been out there working on it for a bit now."
Cust: "Do you know when it'll be over?"
Me: "Unfortunately, I don't have an ETA on that."
Cust: "I'm a student, I have school, and final exams are coming up. I need the internet to finish my homework."
Me: "*doesn't quite know what to say*"
Cust: "Are you still there?"
Me: "Yes, I'm here."
Cust: "This is where you apologize."
Me: "*DOTDOTDOT* *calm* I don't quite know what to tell you, this isn't something in our control."
Cust: "*angry* Okay, thanks. *hangs up*"
Me: "..."
Seriously. Why are people like that? It's retarded. Has nobody heard of cyber cafes? School computer labs? Public libraries? Starbucks?!