So this is how things are done now at my job:
Incident #1: Yesterday morning was full of docent led and non docent led school groups. My gallery was popular and they kept setting off the audible alarm for the Jungle Chest piece which is located away from all the other pieces in my gallery. I wasn't able to follow up on all the alarms as my gallery was crazy all over. Later when it calmed down I had only one group in my gallery, of course in front of that chest. I moved in closer as there was a student that was lurching slowly closer to the chest and the docent seemed oblivious. As I closed in I noticed one of the doors to the jungle chest was ajar. Once the group left I confirmed it was indeed ajar. I called my supervisor over the radio and asked her to come to my location. When she arrived I pointed it out to her, and she agreed it wasn't right so she did what we do when the visitors touch the furniture but do no visible damage (several times a week that we actually notice) - Wait till the camera is looking away or have a guard block it and push the piece back with your elbow or other cloth covered body part. It didn't budge. She seemed surprised and then decided that since it wouldn't move for her it wasn't meant to move and it must be permanently ajar. (even though it is common occurance to have furniture that because of it's age and wear and tear won't stay closed by itself and must be wedged, etc) The door was not reported to the registrars or conservation.
Incident #2: Today upon opening my gallery and testing my alarms I found my audible alarms weren't working. I knew at least some of them had been turned off yesterday in this specific gallery, but not all of them and no one had informed me this morning that they still were intentionally offline. So I called command - the guard who should know the status of all the systems in the building at any given time - and asked if my alarms were supposed to be on or off. She snapped back that I had to ask the supervisor for that info but that if they weren't being triggered they were supposed to be off.
Do these seem logical to you? They seem very backwards to me - especially when our job is security.
Incident #2: Today upon opening my gallery and testing my alarms I found my audible alarms weren't working. I knew at least some of them had been turned off yesterday in this specific gallery, but not all of them and no one had informed me this morning that they still were intentionally offline. So I called command - the guard who should know the status of all the systems in the building at any given time - and asked if my alarms were supposed to be on or off. She snapped back that I had to ask the supervisor for that info but that if they weren't being triggered they were supposed to be off.
Do these seem logical to you? They seem very backwards to me - especially when our job is security.