"I have always depended on the kindness of strangers ..."
"I won't apologize for her actions and I'm not sorry for what happened to you. It's not in our contract to assist passengers with their luggage and we reserve the right to refuse assistance to anyone. If that's what you need, then perhaps in the future, you should make other travel arrangements."
Do any of you fly? Do any of you fly United Airlines? If yes, then you might want to read this recent post, and even if you don't fly with them, it's worth noting just how horribly their staff chose to treat somebody who is suffering from a physical disability. Sadly, I'm less and less surprised when I hear about things like this. It sounds as though U.A. is moving to try and stop this from becoming a black eye for them, P.R.-wise, but still, it's a shame that it took this kind of action to treat a paying passenger with a little decency.