So I just called IT again, and spoke to Pam, who seems to be getting as frustrated as I am. The conversation went something like this:
*phone rings*
Pam: IT, this is Pam, how can I help you?
Me: Hey Pam, it Scarlet, we've been working on fixing my Ethernet port.
Pam: *sigh* Yeah?
Me: So I took my laptop to Res Tech yesterday...
Pam: And?
Me: They said it
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