SO i learned a new verb,cramming, to cram. IT's some unauthorized company putting charges or changes on somebody else's phone bill. AT&T told me that's the verb, the word for what happened
( Read more... )
Follow Up From ILDild_teleJanuary 23 2009, 22:37:40 UTC
Dear Froglette,
I am the Director of Marketing for ILD Telecommunications, and I'd like to follow-up on your experience. First, I apologize for the inconvenience you've experienced and will do my best to make sure that the rest of your experiences with ILD are positive.
Based on your post, it sounds like there was a credit processed, which can take up to 2 billing cycles. If this is the case, then you are not required to pay that charge, as long as AT&T is aware of the credit being processed. If the charge shows up again on your bill next month and if it’s not refunded by the second billing cycle, please contact me directly. You can send an email to my attention - askild at ildmail dot com.
As a bit of background, ILD is a billing clearinghouse; we provide the opportunity to charge products and services, such as voicemail, online services, collect calling, and certain other services to the phone bill. The service provider sends the transaction information to ILD and ILD places the charges on the phone bill. ILD is the billing agent for a variety of third-party service providers, including Earthlink, NetZero, and others.
I am the Director of Marketing for ILD Telecommunications, and I'd like to follow-up on your experience. First, I apologize for the inconvenience you've experienced and will do my best to make sure that the rest of your experiences with ILD are positive.
Based on your post, it sounds like there was a credit processed, which can take up to 2 billing cycles. If this is the case, then you are not required to pay that charge, as long as AT&T is aware of the credit being processed. If the charge shows up again on your bill next month and if it’s not refunded by the second billing cycle, please contact me directly. You can send an email to my attention - askild at ildmail dot com.
As a bit of background, ILD is a billing clearinghouse; we provide the opportunity to charge products and services, such as voicemail, online services, collect calling, and certain other services to the phone bill. The service provider sends the transaction information to ILD and ILD places the charges on the phone bill. ILD is the billing agent for a variety of third-party service providers, including Earthlink, NetZero, and others.
Please feel free to contact me anytime.
Thank you,
Ilona
Reply
What kind of license would I have to show you in order to become a service provider and get you to put charges on my, uh, customer's account?
Reply
Reply
Leave a comment