Shoes, Part II
I signed onto the LJ to write about my silly online show buying experience, and I saw the butterandjelly has beaten me to the topic!
I, too, have discovered the joy of online shoe shopping. With a not-quite-standard shoe size, shopping in the stores involves endless frustration and smashed toes.
I ordered a pair of sandals from moosejaw on May 16. They order sits about for awhile and ships on May 22. All is almost lovely, until I check the UPS tracking and discover the shoes are being shipped to the billing address instead of the shipping address. I call moosejaw, they call UPS and request a delivery intercept to change the address.
You remember how delivery intercept works from the white board commericals? They just erase one little line, draw a new one, and voila! Except that's not how it works.
Here's what really happens with delivery intercept:
UPS receives the request. They make a note of it. UPS keeps shipping your package to the original address. 6 days later (Yes, 6 full days later) the package is put on the local delivery truck to be delivered to the original address. When the package is about to be delivered to the wrong address, UPS realizes that the delivery intercept indicates it's supposed to go to someplace 1200 miles away. Packages rides about on the truck all day. Then it begins what I can only hope is a less than 6 day journey to its new address.
Seriously, that's what your fancy tracking technology lets you do UPS? If I had realized how ridiculoulsy stupid and slow the process was, I would have just had the package delivered to the original address and had it shipped by the US Postal Service. Because I'd get the package faster and would even be able to ship it to my own apartment, since the post office doesn't insist on my needing to be home to sign for the package, like you do, stupid UPS.
I, too, have discovered the joy of online shoe shopping. With a not-quite-standard shoe size, shopping in the stores involves endless frustration and smashed toes.
I ordered a pair of sandals from moosejaw on May 16. They order sits about for awhile and ships on May 22. All is almost lovely, until I check the UPS tracking and discover the shoes are being shipped to the billing address instead of the shipping address. I call moosejaw, they call UPS and request a delivery intercept to change the address.
You remember how delivery intercept works from the white board commericals? They just erase one little line, draw a new one, and voila! Except that's not how it works.
Here's what really happens with delivery intercept:
UPS receives the request. They make a note of it. UPS keeps shipping your package to the original address. 6 days later (Yes, 6 full days later) the package is put on the local delivery truck to be delivered to the original address. When the package is about to be delivered to the wrong address, UPS realizes that the delivery intercept indicates it's supposed to go to someplace 1200 miles away. Packages rides about on the truck all day. Then it begins what I can only hope is a less than 6 day journey to its new address.
Seriously, that's what your fancy tracking technology lets you do UPS? If I had realized how ridiculoulsy stupid and slow the process was, I would have just had the package delivered to the original address and had it shipped by the US Postal Service. Because I'd get the package faster and would even be able to ship it to my own apartment, since the post office doesn't insist on my needing to be home to sign for the package, like you do, stupid UPS.