(no subject)
There are a few things I would like to say about working with a WAHM. Tonight I had the most horrible e-mail ever from a customer. And while I was trying very hard to help this person and had been for sometime it was only met with some very hateful things said about me as a person, the things that I make, and my ethics. I have openly admitted when I have been wrong. Though I have not shared every aspect of the mass destruction my life is right now, I still try to relate the bigger picture to you guys. But there was something that I realized in this e-mail. Something that I hadn't really understood before. I know what it is like to wait. You have bought something and expect it to be on your door step quickly and every excuse in the book is used to why it isn't and you wait and you wait. And it really sucks. I get that. And then I think about my life these past few months and what is has been like. Me setting personal dead lines and not being able to met them for one reason or another, the frustration of having to tell some one no it isn't ready, yes it has shipped but I don't know where it is, omg we ran out of snaps, $2,000 worth of diapers got ruined and I get to remake them by myself, the work of three is being done by one.. blah blah blah. I am babbling but still. Please remember when you are writing someone that you are talking to a person. A real person who is pasionate about what they do and is working until 4 in the morning and ignoring other duties because of strange turns of events. I will always do what I can to help. And in the end I will always try my hardest to fix any mistake I have made. It may not always happen right away, but it is always on my mind. I have never gone out to hurt anyone or take anything from anyone, that is just not who I am. So if you have a problem, please bring it too me in a way that we can find an actual resolution and not just as your e-punching bag. It really is not productive. And always e-mail it too me instead of put it in a public place. If you have something that you feel would be better resolved on the telephone I am always willing to call on my dime to resolve it.
In other news, it looks as if we might have everything finished by Friday which makes me very happy! I am ready to have a real break and a fresh start. No, I still will not be opening for customs. And as it stands right now we might never open for customs again. But if/when we do LJ people will have first dibs.
I do have two ideas that I thought might be interesting.
1) It is really hard to invest in something that costs as much as Cloth diapers. I was considering a "rent-a-diaper" deal were you could try a Sumbuns of your choice (premade of course) for $20 for two weeks. If you return it with in 30 days then you can have your $10 back and the Other $10 is to go to washing expenses and shipping. (These will have to be sterilized for this to work)
2) Sumbuns buy back program. Done with your smalls? Mediums? Larges? Return them for up to a 30% discount on your next order.
I also considered doing a kind of diaper service were you could get smalls and switch out for mediums and then switch out for larges.. but my mind can not wrap around it.
In other news, it looks as if we might have everything finished by Friday which makes me very happy! I am ready to have a real break and a fresh start. No, I still will not be opening for customs. And as it stands right now we might never open for customs again. But if/when we do LJ people will have first dibs.
I do have two ideas that I thought might be interesting.
1) It is really hard to invest in something that costs as much as Cloth diapers. I was considering a "rent-a-diaper" deal were you could try a Sumbuns of your choice (premade of course) for $20 for two weeks. If you return it with in 30 days then you can have your $10 back and the Other $10 is to go to washing expenses and shipping. (These will have to be sterilized for this to work)
2) Sumbuns buy back program. Done with your smalls? Mediums? Larges? Return them for up to a 30% discount on your next order.
I also considered doing a kind of diaper service were you could get smalls and switch out for mediums and then switch out for larges.. but my mind can not wrap around it.