(no subject)
I took eleven calls from customers today. Eleven! Hell of a lot more than yesterday.
That's 5 hours spent on the phones performing the following services for people:
- Changing account passwords.
- Tutoring how to increase the mailbox size and mailbox quota so that senders stop getting bounceback emails because their account is full.
- Setting up expired accounts for deletion.
- Dying of thirst due to a dry, nervous mouth.
- Tracking down domain registrar information for customers whose sites weren't loading because the domain name has expired and the sneaky registrar company didn't notify them. (Evidently sometime if the domain isn't set to auto-renew, a company may extend the expiration date by a year so that anyone who looks it up on a whois search won't know it's up for grabs soon. This way they can buy it themselves and hold onto it. OMG INSIDER INFO.)
- Writing notes, writing notes, writing notes, writing freaking notes. Sometimes on up to five accounts at once just for one issue that vaguely infringed on the others.
- Writing up a billing notification for a customer that was never properly credited for a deleted account, which was confusing and took longer than it should have.
- Transferring them to Phoenix. HURRAY FOR NOT WRITING NOTES.
- And dealing with one stubborn asshole who refused to believe me that there were no issues with his website and Frontpage, and that the problem must be somewhere within his local ISP's settings and permissions.
That was the only bad call I had all day. The rest were all good. I actually have more difficulty remembering what I did on all the good calls because I ended them having solved the problem or telling people how they could solve it themselves, and that was easy. The hardest part of the job is having to deal with a customer I'd be glad to help, but I can't do anything for and he gets pissy with me. Piiiiiiissy. Full of more urine than a bull elephant's bladder.
Oh, and I swore at one customer.
I didn't mean to!
It wasn't like I slammed my keyboard down on the desk and screamed "FUUUUUUCK YOU, MOTHERFUCKER!" or anything like that.
It was mostly the fact that I was swearing at myself... I know I'm still new, and everything confuses me and gets me nervous, but I still get rattled and pissed at myself when I make a silly little mistake.
This one customer was scheduling several of his accounts for deletion, and after I set up the reminders for the Technicians to get on that and sent them away, I was giving him the three ticket numbers for his own reference. "Could I have which accounts each of these tickets apply to?" he asked politely enough.
Naturally I didn't think to go that extra mile, duh, so I got annoyed with myself. Before I even realized what I was doing, I whisper under my breath to myself... "Shit."
But thankfully, I said it so softly and to myself, and the customer didn't even realize I said it. The mentor, Mark, who was listening in on the call with another headset didn't even realize I said it. So I was safe, even though for a moment there I was just thinking "OH CRAP OH CRAP OH CRAP."
I told him afterwards. We laughed. It was all good.
So it was a much better day on the phones than yesterday. And, now, it's Friday so that's an added bonus.
I did want to get drunk this weekend, but that doesn't look like it's going to happen. Mother decided not to go away, which means I have the car, but also means that my mother decided not to go away.
No happy naked time, alas.
That's 5 hours spent on the phones performing the following services for people:
- Changing account passwords.
- Tutoring how to increase the mailbox size and mailbox quota so that senders stop getting bounceback emails because their account is full.
- Setting up expired accounts for deletion.
- Dying of thirst due to a dry, nervous mouth.
- Tracking down domain registrar information for customers whose sites weren't loading because the domain name has expired and the sneaky registrar company didn't notify them. (Evidently sometime if the domain isn't set to auto-renew, a company may extend the expiration date by a year so that anyone who looks it up on a whois search won't know it's up for grabs soon. This way they can buy it themselves and hold onto it. OMG INSIDER INFO.)
- Writing notes, writing notes, writing notes, writing freaking notes. Sometimes on up to five accounts at once just for one issue that vaguely infringed on the others.
- Writing up a billing notification for a customer that was never properly credited for a deleted account, which was confusing and took longer than it should have.
- Transferring them to Phoenix. HURRAY FOR NOT WRITING NOTES.
- And dealing with one stubborn asshole who refused to believe me that there were no issues with his website and Frontpage, and that the problem must be somewhere within his local ISP's settings and permissions.
That was the only bad call I had all day. The rest were all good. I actually have more difficulty remembering what I did on all the good calls because I ended them having solved the problem or telling people how they could solve it themselves, and that was easy. The hardest part of the job is having to deal with a customer I'd be glad to help, but I can't do anything for and he gets pissy with me. Piiiiiiissy. Full of more urine than a bull elephant's bladder.
Oh, and I swore at one customer.
I didn't mean to!
It wasn't like I slammed my keyboard down on the desk and screamed "FUUUUUUCK YOU, MOTHERFUCKER!" or anything like that.
It was mostly the fact that I was swearing at myself... I know I'm still new, and everything confuses me and gets me nervous, but I still get rattled and pissed at myself when I make a silly little mistake.
This one customer was scheduling several of his accounts for deletion, and after I set up the reminders for the Technicians to get on that and sent them away, I was giving him the three ticket numbers for his own reference. "Could I have which accounts each of these tickets apply to?" he asked politely enough.
Naturally I didn't think to go that extra mile, duh, so I got annoyed with myself. Before I even realized what I was doing, I whisper under my breath to myself... "Shit."
But thankfully, I said it so softly and to myself, and the customer didn't even realize I said it. The mentor, Mark, who was listening in on the call with another headset didn't even realize I said it. So I was safe, even though for a moment there I was just thinking "OH CRAP OH CRAP OH CRAP."
I told him afterwards. We laughed. It was all good.
So it was a much better day on the phones than yesterday. And, now, it's Friday so that's an added bonus.
I did want to get drunk this weekend, but that doesn't look like it's going to happen. Mother decided not to go away, which means I have the car, but also means that my mother decided not to go away.
No happy naked time, alas.