UGH! my computer is so FUCKING GAY!
A couple of hours ago, I was looking through my senior pics and I wanted to scan a few more and change my yahoo! messenger profile pic. so I went to scan them, and my scanner and all of it's files are GONE!Yeah GONE! so I asked my mom to look at it and she was like.. I dunno... reinstall it... so I had to remove what I found in the add/remove files thingy and then reinstall it... I restarted the computer and tried to locate the scanner, but none of the files would open... so I went to talk to Tech support... this is what happened...
Nancy:
Hello April
Nancy:
Welcome to HP Total Care for PhotoSmart products. How may I help you
today?
Me:
I can't get my scanner to work
Nancy:
I request you to provide me with a detailed explanation of the issue
that should help me assist you better.
Me:
I've installed the program but when I try to open it, it says run time
erro the application has requested the runtime to terminate it in an
unsual way
Nancy:
Which version of Windows (i.e. 98, ME, or XP) do you use?
Me:
XP
Nancy:
May I know the exact error message ?
Me:
The application has requested the runtime to terminate it in an unusual
way.please contact the application's suppot team for more info....
that's all it sa
Me:
says*
Nancy:
Thank you for the information.
Nancy:
Please give me few moments, while I do research on the issue.
Me:
ok
Nancy:
Thank you.
Nancy:
Does it shows any error code or any name of the program ?
Me:
yes
Me:
program:...m Files\Hewlett-Packard\Digital Imaging\Bin\Hpqdirec.exe
Me:
and it says Runtime Error!
Nancy:
Thank you for the information.
Nancy:
You can follow the instructions in the Web site below to resolve this
issue :
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00172812
Nancy:
NOTE: Clicking the link may give an error indicating it is invalid. If
this occurs, copy the portion of the address on the remaining line(s)
and paste it at the end of the address showing in your browser until the
complete address is displayed in the Address box.
Me:
thank you
Nancy:
Are you able to access the Web site?
Me:
yes
Nancy:
You can follow the instructions in the Web site to resolve this issue.
Please do not hesitate to get back to us at any point of time with the
results if the issue persist. We will try to resolve the issue with
other possible solutions.
We assure you of our support till we get the issue resolved.
Me:
Thank you very mh
Me:
much*
Nancy:
It was pleasure talking to you. Thank you for contacting HP Total
Care.For further assistance please do not hesitate to contact us.
Nancy:
Have a wonderful time.
Nancy:
Good bye.
So I did what she told me to do and I ran into a little problem.. so I went back to tech support and talked to someone else...
Patrick:
Hello April.
Patrick:
Welcome to HP Total Care for Photosmart products. How may I assist you
today?
Me:
I don't know if this has anything to do with my scanner, but I had
problems, I got a solution from another tech support personl, and I got
half way through and when I went to type something into the command box,
it gave me a message saying the system file is not suitable for running
MS-DOS and microsoft windows applications. choose close to terminate
the application.
Patrick:
Could you elaborate on the issue?
Patrick:
Are you with me?
Me:
I installed my scanner, and I got a runtime error message (program:...m
files\hewlett-packard\digital imagin\bin\hpqdirec.exe) saying this
application has requested the runtime to terminate it in an unusual way.
Me:
I was sent to
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00172812
and I didn't get that far
Patrick
Okay. I understand your error.
Patrick:
I recommend you to uninstall and reinstall the scanner software to
resolve the issue.
Me:
I tried that
Patrick:
Please come out of MS DOS application.
Patrick:
Please try to uninstall it using safe mode.
Me:
safe mode?
Patrick:
Yes. Exactly.
Patrick:
Are you with me?
Me:
what's safe mode?
Patrick:
Please follow the instructions in the below link to start Windows in
safe mode.
Patrick:
http://www.pchell.com/support/safemode.shtml
Patrick:
This is a third party Web site and HP is not responsible for
information in it.
Patrick:
Is there any other technical support issue that I can help you with
today?
Me:
no thank you
Patrick:
You are Welcome.
I tried once again to do what I was told... and guess what.... it didn't work! so I went back to tech support!
Fiona
Hello April.
Fiona:
Welcome to HP Photosmart Products.
Me:
I installed my scanner, and I got a runtime error message (program:...m
files\hewlett-packard\digital imagin\bin\hpqdirec.exe) saying this
application has requested the runtime to terminate it in an unusual way. I
was sent to
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00172812
and I didn't get that far, when I went to type something into the
command box, it gave me a message saying the system file is not suitable for
running MS-DOS and microsoft windows applications ...(truncated)
Fiona:
How may I help you today.
Me:
choose close to terminate the application. I was then told to come out
of MS DOS application. By uninstalling it using safe mode. But while in
safe mode I wasn¿t able to uninstall it¿what do I do?
Me:
can you help me?
Me:
Can you please help me?
Yea.. well Fiona never answered me... so I tried to get out of it and get a different person.. but it kept taking me back to her! What The Fuck!
So I didn't get my little problem fixed! gay ass shit! that really pissed me off! I spent 3 hours trying to scan 3 pictures.. and my fucking computer just had to be fucking gay... figures.. so now I gotta try again in the morning... and I probably won't be able to fix it then... and my mom'll have to call some stupid reject asshole to come fix it or, get a new one.. wtfe... I'm out...
Nancy:
Hello April
Nancy:
Welcome to HP Total Care for PhotoSmart products. How may I help you
today?
Me:
I can't get my scanner to work
Nancy:
I request you to provide me with a detailed explanation of the issue
that should help me assist you better.
Me:
I've installed the program but when I try to open it, it says run time
erro the application has requested the runtime to terminate it in an
unsual way
Nancy:
Which version of Windows (i.e. 98, ME, or XP) do you use?
Me:
XP
Nancy:
May I know the exact error message ?
Me:
The application has requested the runtime to terminate it in an unusual
way.please contact the application's suppot team for more info....
that's all it sa
Me:
says*
Nancy:
Thank you for the information.
Nancy:
Please give me few moments, while I do research on the issue.
Me:
ok
Nancy:
Thank you.
Nancy:
Does it shows any error code or any name of the program ?
Me:
yes
Me:
program:...m Files\Hewlett-Packard\Digital Imaging\Bin\Hpqdirec.exe
Me:
and it says Runtime Error!
Nancy:
Thank you for the information.
Nancy:
You can follow the instructions in the Web site below to resolve this
issue :
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00172812
Nancy:
NOTE: Clicking the link may give an error indicating it is invalid. If
this occurs, copy the portion of the address on the remaining line(s)
and paste it at the end of the address showing in your browser until the
complete address is displayed in the Address box.
Me:
thank you
Nancy:
Are you able to access the Web site?
Me:
yes
Nancy:
You can follow the instructions in the Web site to resolve this issue.
Please do not hesitate to get back to us at any point of time with the
results if the issue persist. We will try to resolve the issue with
other possible solutions.
We assure you of our support till we get the issue resolved.
Me:
Thank you very mh
Me:
much*
Nancy:
It was pleasure talking to you. Thank you for contacting HP Total
Care.For further assistance please do not hesitate to contact us.
Nancy:
Have a wonderful time.
Nancy:
Good bye.
So I did what she told me to do and I ran into a little problem.. so I went back to tech support and talked to someone else...
Patrick:
Hello April.
Patrick:
Welcome to HP Total Care for Photosmart products. How may I assist you
today?
Me:
I don't know if this has anything to do with my scanner, but I had
problems, I got a solution from another tech support personl, and I got
half way through and when I went to type something into the command box,
it gave me a message saying the system file is not suitable for running
MS-DOS and microsoft windows applications. choose close to terminate
the application.
Patrick:
Could you elaborate on the issue?
Patrick:
Are you with me?
Me:
I installed my scanner, and I got a runtime error message (program:...m
files\hewlett-packard\digital imagin\bin\hpqdirec.exe) saying this
application has requested the runtime to terminate it in an unusual way.
Me:
I was sent to
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00172812
and I didn't get that far
Patrick
Okay. I understand your error.
Patrick:
I recommend you to uninstall and reinstall the scanner software to
resolve the issue.
Me:
I tried that
Patrick:
Please come out of MS DOS application.
Patrick:
Please try to uninstall it using safe mode.
Me:
safe mode?
Patrick:
Yes. Exactly.
Patrick:
Are you with me?
Me:
what's safe mode?
Patrick:
Please follow the instructions in the below link to start Windows in
safe mode.
Patrick:
http://www.pchell.com/support/safemode.shtml
Patrick:
This is a third party Web site and HP is not responsible for
information in it.
Patrick:
Is there any other technical support issue that I can help you with
today?
Me:
no thank you
Patrick:
You are Welcome.
I tried once again to do what I was told... and guess what.... it didn't work! so I went back to tech support!
Fiona
Hello April.
Fiona:
Welcome to HP Photosmart Products.
Me:
I installed my scanner, and I got a runtime error message (program:...m
files\hewlett-packard\digital imagin\bin\hpqdirec.exe) saying this
application has requested the runtime to terminate it in an unusual way. I
was sent to
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=c00172812
and I didn't get that far, when I went to type something into the
command box, it gave me a message saying the system file is not suitable for
running MS-DOS and microsoft windows applications ...(truncated)
Fiona:
How may I help you today.
Me:
choose close to terminate the application. I was then told to come out
of MS DOS application. By uninstalling it using safe mode. But while in
safe mode I wasn¿t able to uninstall it¿what do I do?
Me:
can you help me?
Me:
Can you please help me?
Yea.. well Fiona never answered me... so I tried to get out of it and get a different person.. but it kept taking me back to her! What The Fuck!
So I didn't get my little problem fixed! gay ass shit! that really pissed me off! I spent 3 hours trying to scan 3 pictures.. and my fucking computer just had to be fucking gay... figures.. so now I gotta try again in the morning... and I probably won't be able to fix it then... and my mom'll have to call some stupid reject asshole to come fix it or, get a new one.. wtfe... I'm out...