(no subject)
The more I try and give the new channel lineup on XM a chance and check out the other channels, the more this whole thing makes me want to drive my car into a tree. For this reason, I have called back to cancel, this time refusing the free two months offer.
A few notes to the now Sirius XM:
- If you are going to merge with someone else and turn it into a takeover, the stronger service (XM) should be the one to follow - not the other way around (Sirius).
- Firing the people who know the product and what the existing customers want and replacing them with people who know nothing about the music, is generally not a good idea.
- Making major changes to your subscription based service (complete channel lineup overhauls) without first telling your subscribers, is also not a good idea, especially when it involves the removal of many channels that these people subscribed for in the first place.
- Contrary to what you think, a new car that has a Sirius radio built in from the factory, is not the same as someone calling to subscribe. Stop lying and saying you have X number of new subscribers every time Sirius receivers are built into new cars.
- Removing "redundant channels" is exactly the opposite of what you have done:
What you said you were going to do: remove channels that duplicated other channels
What you have done instead: removed complete genres, while creating more duplicate channels than ever! Now we have no disco channel, no real trance channel, no classic house channel, no old school rap channel, etc.
Instead, we do have several rock channels, more than two hip-hop channels, more of these stupid single artist channels, and two channels of Howard Stern!
I can think of more..but I'm going to stop here.
My radio gets deactivated on the first week or so of December (that's when my account is up for auto renewal). I have already removed it from the car, as I am finding that checking out the new channel lineup is only further adding to the typical NoVA driver stress.
I will be keeping it however, in case someone at Sirius XM decides that they fucked up BIGTIME, and then decides to get some of the old stuff back.
Until then, it's podcasts for me!
A few notes to the now Sirius XM:
- If you are going to merge with someone else and turn it into a takeover, the stronger service (XM) should be the one to follow - not the other way around (Sirius).
- Firing the people who know the product and what the existing customers want and replacing them with people who know nothing about the music, is generally not a good idea.
- Making major changes to your subscription based service (complete channel lineup overhauls) without first telling your subscribers, is also not a good idea, especially when it involves the removal of many channels that these people subscribed for in the first place.
- Contrary to what you think, a new car that has a Sirius radio built in from the factory, is not the same as someone calling to subscribe. Stop lying and saying you have X number of new subscribers every time Sirius receivers are built into new cars.
- Removing "redundant channels" is exactly the opposite of what you have done:
What you said you were going to do: remove channels that duplicated other channels
What you have done instead: removed complete genres, while creating more duplicate channels than ever! Now we have no disco channel, no real trance channel, no classic house channel, no old school rap channel, etc.
Instead, we do have several rock channels, more than two hip-hop channels, more of these stupid single artist channels, and two channels of Howard Stern!
I can think of more..but I'm going to stop here.
My radio gets deactivated on the first week or so of December (that's when my account is up for auto renewal). I have already removed it from the car, as I am finding that checking out the new channel lineup is only further adding to the typical NoVA driver stress.
I will be keeping it however, in case someone at Sirius XM decides that they fucked up BIGTIME, and then decides to get some of the old stuff back.
Until then, it's podcasts for me!