Saturn II
To Whom It May Concern:
This is in regards to the attached letter, previously sent in 2006.
After sending this letter to you, I was told that Saturn of Kelowna were going to fix my vehicle out of their own pockets. I asked what would happen if I needed service again and was told that we would cross that bridge when we came to it.
Recently, my car has been acting up again. When I called the dealership in Kelowna, they suggested that I take the car to one of the fine Saab dealers. The closest one is almost 300 kilometres away, but isn’t open on weekends. In order to get service on a Saturday, I would have to travel to Victoria, Calgary, or Edmonton. Of course, this would be at my own expense.
I realize that an error was made in telling me that Saturn of Kelowna would be able to fix my car, but what I fail to see is why I should have to pay for it.
The costs incurred by needing to go out of town to have my car repaired by a SAAB dealership include all the usual travel expenses: accommodation, food, gas. I would have to take time off. If I go to Victoria, I have to pay for the ferry, which would be approximately $50.00 each way.
This is very inconvenient, as I have to organize all these things. I thought I was avoiding all these problems by ensuring that Saturn of Kelowna would be able to repair my car. As mentioned in my previous letter, this was a factor that influenced my decision to stay with GM product. As a result of this, I will not consider a GM product for any of my future vehicle purchases.
I am far more upset by the fact that nobody is willing or able to admit that an error was made, than the error itself. It is unacceptable.
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And NOTHING came of it. I got a call saying that they couldn't do anything...that it was too late. ASSHOLES.