waste: пишите письма!
вот вам пример переписки (с нарастающим градусом возмущения), который через несколько стадий автоматически сгенеренных отписок, в конце концов привел к возмещению и присылке новой копии альбома... своего рода шаблончик-шпаргалка вам, дорогие фэны. ну и -- на всякий пожарный: будьте в курсе, чего будет стоить вам общение с waste. это, знаете ли, уже совсем не та контора, что раньше, в 95-97. большая, бюрократическая и бесчеловечная.
итак, приятного чтения!
----------------------------------------- ---------------------------------------
From: robmattstroud@hotmail.com
To: tkol@waste.uk.com
Subject: Newspaper Edition Query TKOL1-xxxxxxxx
Date: Tue, 12 Jul 2011
Dear w.a.s.t.e.,
I'm writing as I have yet to receive my Newspaper Edition of TKOL. I have been out of the country (UK) since Christmas and was hoping to find my package at home once I returned. However, nothing has arrived. I understand that I am not the first to contact you with a claim like this, yet on your website you say I cannot notify you anymore concerning my loss. I've clicked onto the "Part of my order is missing" section and ticked all the boxes for submission. I hope that suffices. My details are as follows:
TKOL1-xxxxxxxx
xxxx
Order Date: 14th Feb 2011
Newspaper and WAV.
Thank you for your help in this matter. I value your response.
Yours,
Robert.
----------------------------------------- ---------------------------------------
From: robmattstroud@hotmail.com
To: tkol@waste.uk.com
Subject: FW: Newspaper Edition Query TKOL1-xxxxxxxx
Date: Tue, 19 Jul 2011 16:07:42 +0000
Dear w.a.s.t.e.,
I'm writing as it has now been a week since I attempted to contact you and I have yet to receive any reponse. May I suggest that you treat my enquiry with some urgency. Below is the original message. Thank you once again.
Best,
Robert
----------------------------------------- ---------------------------------------
From: robmattstroud@hotmail.com
To: tkol@waste.uk.com; orders@sandbag.uk.com
Subject: Newspaper Edition Query TKOL1-xxxxxxxx
Date: Tue, 9 Aug 2011 09:56:13 +0000
Dear Sirs/Madams,
I am writing once again through a fog of resentment and distrust. I ordered my King of Limbs Newspaper Edition on the day it was announced back in February and, as I have repeatedly informed you, both via emails and through your website, it has not arrived. Considering the order was placed almost half a year ago, your lack of communication, let alone some semblance of an apology, is disgraceful. I have attached the two previous emails, which include the order details, and have forwarded this message to Sandbag in the hope that it uncovers an ounce of competence somewhere along the line of command. I do not wish to receive a refund. I want my Newspaper Edition.
Yours,
Robert Iddiols.
----------------------------------------- ---------------------------------------
From: Robert Iddiols [mailto:robmattstroud@hotmail.com]
Sent: 20 September 2011 12:01
To: tkol; Orders @ Sandbag
Subject: FW: Newspaper Edition Query TKOL1-xxxxxxxx
Dear Sirs/Madams,
Although I have only sat at my computer on four occasions to write to you, requesting again and again that you send my Newspaper Edition, it still exceeds your combined efforts by one hundred percent. Your lack of response is disgusting, especially given the automated response I received for my last message, which confirms that, yes, you have received my emails and neglected to act on them. This scenario is ridiculous and totally averse to the general ethos that surrounds the Radiohead brand. May I remind you that the price of the Newspaper Edition was charged to my account back in February, now over seven months ago, and yet no further response has been communicated since the confirmation email I received later that day. Your ongoing silence in this matter borders on fraud and extortion.
I would hope you're now resolved to settle this issue quickly and simply. Here are my details:
Order Number: - TKOL1-xxxxxxxx
Updated Address: -
Yours, Robert Iddiols.
----------------------------------------- ---------------------------------------
Dear Robert,
Firstly please accept our sincerest apologies for the delay in replying to your previous correspondence, and the lack of subsequent updates. We have been desperately trying to source some additional stock in order to fulfil customers orders, thankfully we have managed to locate a small amount of Newspaper albums. In light of your recent experience I will arrange for a copy to be sent via Recorded post.
Keeping in mind that, for whatever reason, the previous delivery attempt was unsuccessful and additionally, the package will require a consignee to sign for it, is your current delivery address still the most suitable?:
xxxx
Please confirm via return of email, whether you wish to continue with your current shipping address, or if you wish to nominate an alternative address. All being well we will ship your album today and you will have it in a matter of days.
We would like to take this opportunity to extend our apologies once again, the failure to complete the delivery of your album is equally frustrating and disappointing for us, as it undoubtedly is for you. Your cooperation, patience and understanding through out this period has been greatly appreciated.
Kind regards,
WASTE
итак, приятного чтения!
----------------------------------------- ---------------------------------------
From: robmattstroud@hotmail.com
To: tkol@waste.uk.com
Subject: Newspaper Edition Query TKOL1-xxxxxxxx
Date: Tue, 12 Jul 2011
Dear w.a.s.t.e.,
I'm writing as I have yet to receive my Newspaper Edition of TKOL. I have been out of the country (UK) since Christmas and was hoping to find my package at home once I returned. However, nothing has arrived. I understand that I am not the first to contact you with a claim like this, yet on your website you say I cannot notify you anymore concerning my loss. I've clicked onto the "Part of my order is missing" section and ticked all the boxes for submission. I hope that suffices. My details are as follows:
TKOL1-xxxxxxxx
xxxx
Order Date: 14th Feb 2011
Newspaper and WAV.
Thank you for your help in this matter. I value your response.
Yours,
Robert.
----------------------------------------- ---------------------------------------
From: robmattstroud@hotmail.com
To: tkol@waste.uk.com
Subject: FW: Newspaper Edition Query TKOL1-xxxxxxxx
Date: Tue, 19 Jul 2011 16:07:42 +0000
Dear w.a.s.t.e.,
I'm writing as it has now been a week since I attempted to contact you and I have yet to receive any reponse. May I suggest that you treat my enquiry with some urgency. Below is the original message. Thank you once again.
Best,
Robert
----------------------------------------- ---------------------------------------
From: robmattstroud@hotmail.com
To: tkol@waste.uk.com; orders@sandbag.uk.com
Subject: Newspaper Edition Query TKOL1-xxxxxxxx
Date: Tue, 9 Aug 2011 09:56:13 +0000
Dear Sirs/Madams,
I am writing once again through a fog of resentment and distrust. I ordered my King of Limbs Newspaper Edition on the day it was announced back in February and, as I have repeatedly informed you, both via emails and through your website, it has not arrived. Considering the order was placed almost half a year ago, your lack of communication, let alone some semblance of an apology, is disgraceful. I have attached the two previous emails, which include the order details, and have forwarded this message to Sandbag in the hope that it uncovers an ounce of competence somewhere along the line of command. I do not wish to receive a refund. I want my Newspaper Edition.
Yours,
Robert Iddiols.
----------------------------------------- ---------------------------------------
From: Robert Iddiols [mailto:robmattstroud@hotmail.com]
Sent: 20 September 2011 12:01
To: tkol; Orders @ Sandbag
Subject: FW: Newspaper Edition Query TKOL1-xxxxxxxx
Dear Sirs/Madams,
Although I have only sat at my computer on four occasions to write to you, requesting again and again that you send my Newspaper Edition, it still exceeds your combined efforts by one hundred percent. Your lack of response is disgusting, especially given the automated response I received for my last message, which confirms that, yes, you have received my emails and neglected to act on them. This scenario is ridiculous and totally averse to the general ethos that surrounds the Radiohead brand. May I remind you that the price of the Newspaper Edition was charged to my account back in February, now over seven months ago, and yet no further response has been communicated since the confirmation email I received later that day. Your ongoing silence in this matter borders on fraud and extortion.
I would hope you're now resolved to settle this issue quickly and simply. Here are my details:
Order Number: - TKOL1-xxxxxxxx
Updated Address: -
Yours, Robert Iddiols.
----------------------------------------- ---------------------------------------
Dear Robert,
Firstly please accept our sincerest apologies for the delay in replying to your previous correspondence, and the lack of subsequent updates. We have been desperately trying to source some additional stock in order to fulfil customers orders, thankfully we have managed to locate a small amount of Newspaper albums. In light of your recent experience I will arrange for a copy to be sent via Recorded post.
Keeping in mind that, for whatever reason, the previous delivery attempt was unsuccessful and additionally, the package will require a consignee to sign for it, is your current delivery address still the most suitable?:
xxxx
Please confirm via return of email, whether you wish to continue with your current shipping address, or if you wish to nominate an alternative address. All being well we will ship your album today and you will have it in a matter of days.
We would like to take this opportunity to extend our apologies once again, the failure to complete the delivery of your album is equally frustrating and disappointing for us, as it undoubtedly is for you. Your cooperation, patience and understanding through out this period has been greatly appreciated.
Kind regards,
WASTE