So, a few days ago, I received an email inviting me to participate in a class-action lawsuit against my employer Anthem, on behalf of employees who had been required to be at work before clocking in or after clocking out, to be able to start taking calls on time or finish leftover work. Basically, they're accusing Anthem of wage theft, and not ( Read more... )

Well, turns out I was mistaken about what package was arriving yesterday. Wasn't the masks after all, but the eight boxes of Girl Scout cookies I had mail-ordered since it's not safe for girls to set up tables or go door to door right now. The masks won't be in 'til sometime next week, it looks like. On the downside, I still have to wait for the ( Read more... )

So, here I am again. Been a while since I last had anything to say here. I've been surviving. They actually went ahead and closed the office building downtown where I used to work because they got a confirmed COVID-19 case in it. So, it's shuttered until further notice, and everyone is now working from home, just like me.

A couple of days this week ( Read more... )

And here I am again. I must confess, this "novel coronavirus" is quickly losing its novelty.

Still, work went pretty well. The downtown office complex is fully open again, so more people were on the phones-and four more people from my team were being dispatched to work-from-home effective immediately, so good to know that there will be more ( Read more... )

Indiana is under a stay-at-home order starting Wednesday, and going through at least April 6. It's good that they finally got around to making it mandatory rather than merely a suggestion. Of course, you'll still be permitted to go to necessary places like grocery stores and the like, and to work if you work at an "essential" business, but "non- ( Read more... )

Work just emailed me tonight that one of the workers in the office building where I used to work before being sent home has tested positive for the Coronavirus. Anyone known to have had direct contact with them has been notified, which apparently didn't include any of my co-workers. That's why they had the building shut down for the week for deep ( Read more... )

 Life proceeds apace ( Read more... )

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It started out like any other Monday. Then about half an hour into my shift, my manager asked me to come to a conference room. I went more than a little nervously, my "principal's office" instincts acting up…then you could have knocked me over with the proverbial feather when I found out what she wanted ( Read more... )

Well, work training proceeds apace.

My job is going to be a Utilization Management representative. That means I handle precertifications (the mandatory cases where a particular course of treatment has to be approved by the insurance company prior to it being covered) and predeterminations (the optional-but-recommended cases where the treatment can ( Read more... )

Training has been going better, the last week or so. We've been working with actual systems involved in doing the kind of work we're going to be doing on the phones (though they're the older, more complicated system that most representatives don't use anymore, because the new one still isn't available to us yet), which has given us the chance to ( Read more... )