Letter to the Landlord
I mailed this letter to my landlord today. I am beyond frustrated about the status of my windows. They sent the maintenance guy to the wrong apartment, so all that calling I did was a waste of time. At one point they said, (exasperated) "Beth, I told you, when we know something we'll call you." See, if they told me that at the beginning of October I would've believed them. But at the beginning of November I knew that wasn't true. I saw red last Friday as I watched the maintenance guy carry windows into the other apartment building. And I almost cried out of frustration when he told me he hadn't heard anything about my apartment. But I was very happy when he was able to get my windows closed. It still does not excuse the fact that 3, count them 3, secretaries could not figure out which apartment building I belong to, and call to give me a status.
Dear George,
I was very excited when you took over the complex. There were obvious signs that you were cleaning up the building and making it better. But failing to provide proper communication about the status of repairs is unacceptable.
I am very frustrated by the lack of communication by your office personnel. I called the office to get my kitchen and bedroom windows closed, and had to call multiple times before someone looked at them. I was told that the windows could not be closed, and that new windows for my kitchen, living room, and bathroom were ordered. The bedroom window was not mentioned. I then called weekly over a month long period to get the status of the windows. I was treated rudely on the phone, and your staff made no effort to follow-up with me on the status. Even after repeat phone calls where I identified my apartment number, the building number, and myself the windows went into the wrong apartment. I woke up a half hour early last Friday, and spent the next hour and a half waiting for the maintenance man. To date, I have not received a written or verbal apology from the office staff.
I have used the website in the past to send in service requests, but never received confirmation that the request was received or that it was taken care of. Since my kitchen window was wide open and winter was fast approaching, I called, assuming I would have a better response.
I would like a detailed explanation of how this happened, and the steps that will be taken to make sure it will not happen again. Also, if there are other people I should contact when repairs need to be made, please send that information as well.
Respectfully,
Beth
No, I don't think I'll get a "detailed explanation of how this happened, and the steps that will be taken to make sure it will not happen again." I do expect a follow-up phone call from him to talk about the situation. Hopefully he understands that I'm trying to be reasonable here, but my frustration level is through the roof.
Mary's mom called last week, and said she'd be willing to rent her other house to me for a little more than I'm paying now. I love her house. It's my dream house. There are a few catches to the offer. She has meetings at the house twice a month, and the house is already furnished and she'd like it to stay that way. But I can deal with that. The only thing holding me back is that it's cold outside. Who moves when it's raining, snowing, and cold? Also, one of my best friends lives across the hall from me. I have a feeling I'd be lonely without her. But I'm still considering it. Maybe he'll evict me for writing a nasty letter and my decision will be made for me!
Dear George,
I was very excited when you took over the complex. There were obvious signs that you were cleaning up the building and making it better. But failing to provide proper communication about the status of repairs is unacceptable.
I am very frustrated by the lack of communication by your office personnel. I called the office to get my kitchen and bedroom windows closed, and had to call multiple times before someone looked at them. I was told that the windows could not be closed, and that new windows for my kitchen, living room, and bathroom were ordered. The bedroom window was not mentioned. I then called weekly over a month long period to get the status of the windows. I was treated rudely on the phone, and your staff made no effort to follow-up with me on the status. Even after repeat phone calls where I identified my apartment number, the building number, and myself the windows went into the wrong apartment. I woke up a half hour early last Friday, and spent the next hour and a half waiting for the maintenance man. To date, I have not received a written or verbal apology from the office staff.
I have used the website in the past to send in service requests, but never received confirmation that the request was received or that it was taken care of. Since my kitchen window was wide open and winter was fast approaching, I called, assuming I would have a better response.
I would like a detailed explanation of how this happened, and the steps that will be taken to make sure it will not happen again. Also, if there are other people I should contact when repairs need to be made, please send that information as well.
Respectfully,
Beth
No, I don't think I'll get a "detailed explanation of how this happened, and the steps that will be taken to make sure it will not happen again." I do expect a follow-up phone call from him to talk about the situation. Hopefully he understands that I'm trying to be reasonable here, but my frustration level is through the roof.
Mary's mom called last week, and said she'd be willing to rent her other house to me for a little more than I'm paying now. I love her house. It's my dream house. There are a few catches to the offer. She has meetings at the house twice a month, and the house is already furnished and she'd like it to stay that way. But I can deal with that. The only thing holding me back is that it's cold outside. Who moves when it's raining, snowing, and cold? Also, one of my best friends lives across the hall from me. I have a feeling I'd be lonely without her. But I'm still considering it. Maybe he'll evict me for writing a nasty letter and my decision will be made for me!