This is the kind of reason why I never get anything done in the evenings lately >_
Yesterday, I checked the mailbox to find a letter from the real estate agent to say we hadn't been paying our rent. More exactly, it was phrased to say we were being evicted and had until the 30th to clear out, but with a clause down the bottom to add that we could still get away with staying there if we paid up within the next seven days.
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Comments 16
The least they could have done is to PHONE YOU UP instead of taking their sweet ass time to get a letter together to apologise and actually say you haven't been evicted.
THEN to send you an apology letter after you had been informed to ignore the letter.
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One phone call sure would have gone a long way to preventing all this stress. They've got both Lisa and Shasta's mobile numbers, but as far as I know neither of them have had so much as a text message about it.
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Mailing people is nice, but it was inappropriate in this case. Hell, they didn't even need to mail, just give people a call and it would've been quicker and more efficient.
Thankfully you called them up and sorted it all out :)
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Computers are stupid and people would be foolish to rely solely on them for finding and correcting mistakes. (This is a lesson I still need to learn at work myself :P)
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Man. I'm sorry you had such a shock, that must have been terrible. *hugs* But seriously, what is it with all this "fire first, ask questions later" business that's been going around lately? I seem to recall days when people would bother inquiring before threatening and/or simply terminating contracts/evicting people from homes/filing lawsuits. Or maybe I'm just getting old, at twenty-three. *facepalm*
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The lady we spoke to when we signed the lease did make it very clear they considered paying the rent on time to be Serious Business and being late with it more than once or twice would be grounds for eviction, and if, say, a bank transfer went through a couple of days late or something it would be considered Our Fault for not paying well in advance. Sounds like by their standards, sending us an eviction letter with a highlighted clause at the bottom telling us we can get out of getting evicted by paying up quickly is their notion of a polite first warning. *insert eyeroll here* But seriously, if they're going to be that trigger happy, they could at least make sure their computer system works a little more reliably than this.
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Well, yeah, but still. Aren't there, like, warning letters for this sort of thing? At least, here there are, most of the time. Certainly in serious matters like housing... And those rules for bank transfers not going through in time sound bordering on illegal. Isn't there a system that says as long as you can prove you paid/the money was withdrawn from your account by date X, then it's perfectly valid and in time?
I know you just had a huge scare, but you still might want to consider drafting up a letter of complaint. Most likely, it won't do much good, but I think they should know that scaring their customers like this is NOT appreciated. I'd hate to see what their policies do to people with fragile nerves...
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From talking to other people about it, it sounds like it varies a lot how this stuff is handled from agency to agency. The rental market in this city is so insane lately that it's a regular news item, so I guess they can pretty much set whatever terms they like, and being late with the rent more than a couple of times is apparently enough for eviction even if you do pay up late with these people. It'll all be there in the paperwork we had to sign just to get the house, I'm sure. -_-
And those rules for bank transfers not going through in time sound bordering on illegal. Isn't there a system that says as long as you can prove you ( ... )
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