I'll take you all on.
Hello my peeps! I haven't posted much lately... I've been sucked into the wonderful world of LJ Twilight fandom. But work continues... knowing that my time at this job is coming to an end has made me even bitchier. Without further ado:
1:24:49 PM You Hi! Thank you for choosing XXXXXX web chat. My name is Stella, how can I assist you with your XXXXXX.com order today? 1:25:34 PM carolann actually i have to ask you 1:26:01 PM carolann that i am a custumer with u guys and i want to kno if i can lower my monthly payments 1:26:25 PM carolann i want to change my plan 1:26:38 PM You I apologize, you've reached a Web Chat sales channel. We are here to provide general information on XXXXXX products and services. Unfortunately we do not have access to customer's accounts, you will need to contact a Customer Care agent. You can reach Customer Care at 1-888-211-4727 or *2 from your XXXXXX device! If you would like to chat with a Customer Service agent, please copy and paste the following link: https://sso.XXXXXXpcs.com/sso/Login.do Once on the MyXXXXXX page, simply click the link "Got questions? Our customer service agents will be happy to assist you with questions concerning your XXXXXX account. 1:27:34 PM carolann ok chill i wanted to ask a cuple questions 1:27:58 PM You Let me know if you plan on ordering a new line of service, which you can do online as long as you have a debit or credit card! You can use a Promo Code that I can give you in the shopping cart. You'll receive a $25 credit on your invoice PER line ordered (excluding any Buy One Get One Free offers), in addition to the waived $36 activation fee and free shipping. 1:28:01 PM carolann about the plans u have so when I DO call to change the plans i kno what i am talkin about 1:28:16 PM You This chat is for customers who are making a purchase, do you plan to purchase a new line today? 1:28:43 PM carolann u kno what by ur ignoring me 1:28:52 PM You I do apologize, but this chat has become unproductive and I will need to disconnect. If you would like further assistance, XXXXXX web chat is available Monday-Friday, 9am until 11pm and Saturday-Sunday, 10am until 8pm.
Dear carolann,
Please read the text I send to you and visit the right department. If this is too complicated for "u," please feel free to DIAF.
Love,
Heather aka Stella
1:30:28 PM You Hi! Thank you for choosing XXXXXX web chat. My name is Stella, how can I assist you with your XXXXXX.com order today? 1:32:13 PM kyle Ya I was talking to somebody earlier and i couldnt get my last question. I have a friend who said she saved about 15% off her bill every month and she said all you had to do was ask about it, whats this about? 1:32:27 PM You I apologize, you've reached a Web Chat sales channel. We are here to provide general information on XXXXXX products and services. Unfortunately we only have access to basic information available at XXXXXX.com. You will need to contact a Customer Care agent. You can reach Customer Care at 1-888-211-4727 or *2 from your XXXXXX device! If you would like to chat with a Customer Service agent, please copy and paste the following link: https://sso.XXXXXXpcs.com/sso/Login.do Once on the MyXXXXXX page, simply click the link "Got questions? Our customer service agents will be happy to assist you with questions concerning your XXXXXX account. 1:33:19 PM kyle I dont have an account im trying to get 1 1:33:36 PM You We do not offer a random 15% off, some customers do get a discount based on their employer. 1:35:22 PM kyle She said all she did was talk to one of you guys and she said it was too much so the person she talked to gave her a deal of 15% off evry month. 1:35:50 PM You That is incorrect, I apologize for any misinformation 1:35:52 PM You Let me know if you plan on ordering a new line of service, which you can do online as long as you have a debit or credit card! You can use a Promo Code that I can give you in the shopping cart. You'll receive a $25 credit on your invoice PER line ordered (excluding any Buy One Get One Free offers), in addition to the waived $36 activation fee and free shipping. 1:38:33 PM You In appreciation of your visit to web chat, here is a promotional offer to save $25 off your invoice! Please feel free to use the promocode rwc2523 in the Shopping Cart of your order, if you intend on purchasing a new line of service. The code can be used multiple times, so feel free to share it with your family and friends! 1:38:34 PM You Due to no response, I have to disconnect this chat. If you'd like to visit XXXXXX web chat again, our hours are Monday - Friday from 9am - 11pm EST and Saturday - Sunday from 10am - 8pm EST. Have a great evening!
1:39:44 PM You Hi! Thank you for choosing XXXXXX web chat. My name is Stella, how can I assist you with your XXXXXX.com order today? 1:41:04 PM Kyle Sorry but u ended our session too early, my friends bill was 105 and it said -$15 savings, having her only pay $90 1:41:24 PM You We do not offer a discount off our rate plans for new service. 1:41:30 PM You Is there anything else I can help you with today? 1:42:07 PM Kyle Yes you do, she recieved her plan a week ago. 1:42:41 PM You As a XXXXXX employee with knowledge on what we offer, I'm not certain how to tell you no any other way. 1:42:45 PM You Do you have any other questions? 1:43:01 PM Kyle Well sorry you just lost a sale, bye! 1:43:03 PM You You're welcome! If you'd like to visit XXXXXX web chat again, our hours are Monday - Friday from 9am - 11pm EST and Saturday - Sunday from 10am - 8pm EST. Have a great day! 1:43:22 PM Kyle bitch
*disconnects*
Dear Kyle,
Yes, I disconnected you. It filled me with joy as you annoy me and I know you were still typing. Here's a tip: type your 3-10 word jumbles that vaguely resemble sentences faster. I also enjoyed that I was able to tell you no, again. I'm sure your friend is the epitome of information in regards to my company. If she received this discount, which I doubt she did, she probably did so on her knees in the back room of a store. If you'd also like to partake in discounts you're not entitled to, go purchase some knee pads and leave me alone.
K? Thx,
Heather aka Stella
1:24:49 PM You Hi! Thank you for choosing XXXXXX web chat. My name is Stella, how can I assist you with your XXXXXX.com order today? 1:25:34 PM carolann actually i have to ask you 1:26:01 PM carolann that i am a custumer with u guys and i want to kno if i can lower my monthly payments 1:26:25 PM carolann i want to change my plan 1:26:38 PM You I apologize, you've reached a Web Chat sales channel. We are here to provide general information on XXXXXX products and services. Unfortunately we do not have access to customer's accounts, you will need to contact a Customer Care agent. You can reach Customer Care at 1-888-211-4727 or *2 from your XXXXXX device! If you would like to chat with a Customer Service agent, please copy and paste the following link: https://sso.XXXXXXpcs.com/sso/Login.do Once on the MyXXXXXX page, simply click the link "Got questions? Our customer service agents will be happy to assist you with questions concerning your XXXXXX account. 1:27:34 PM carolann ok chill i wanted to ask a cuple questions 1:27:58 PM You Let me know if you plan on ordering a new line of service, which you can do online as long as you have a debit or credit card! You can use a Promo Code that I can give you in the shopping cart. You'll receive a $25 credit on your invoice PER line ordered (excluding any Buy One Get One Free offers), in addition to the waived $36 activation fee and free shipping. 1:28:01 PM carolann about the plans u have so when I DO call to change the plans i kno what i am talkin about 1:28:16 PM You This chat is for customers who are making a purchase, do you plan to purchase a new line today? 1:28:43 PM carolann u kno what by ur ignoring me 1:28:52 PM You I do apologize, but this chat has become unproductive and I will need to disconnect. If you would like further assistance, XXXXXX web chat is available Monday-Friday, 9am until 11pm and Saturday-Sunday, 10am until 8pm.
Dear carolann,
Please read the text I send to you and visit the right department. If this is too complicated for "u," please feel free to DIAF.
Love,
Heather aka Stella
1:30:28 PM You Hi! Thank you for choosing XXXXXX web chat. My name is Stella, how can I assist you with your XXXXXX.com order today? 1:32:13 PM kyle Ya I was talking to somebody earlier and i couldnt get my last question. I have a friend who said she saved about 15% off her bill every month and she said all you had to do was ask about it, whats this about? 1:32:27 PM You I apologize, you've reached a Web Chat sales channel. We are here to provide general information on XXXXXX products and services. Unfortunately we only have access to basic information available at XXXXXX.com. You will need to contact a Customer Care agent. You can reach Customer Care at 1-888-211-4727 or *2 from your XXXXXX device! If you would like to chat with a Customer Service agent, please copy and paste the following link: https://sso.XXXXXXpcs.com/sso/Login.do Once on the MyXXXXXX page, simply click the link "Got questions? Our customer service agents will be happy to assist you with questions concerning your XXXXXX account. 1:33:19 PM kyle I dont have an account im trying to get 1 1:33:36 PM You We do not offer a random 15% off, some customers do get a discount based on their employer. 1:35:22 PM kyle She said all she did was talk to one of you guys and she said it was too much so the person she talked to gave her a deal of 15% off evry month. 1:35:50 PM You That is incorrect, I apologize for any misinformation 1:35:52 PM You Let me know if you plan on ordering a new line of service, which you can do online as long as you have a debit or credit card! You can use a Promo Code that I can give you in the shopping cart. You'll receive a $25 credit on your invoice PER line ordered (excluding any Buy One Get One Free offers), in addition to the waived $36 activation fee and free shipping. 1:38:33 PM You In appreciation of your visit to web chat, here is a promotional offer to save $25 off your invoice! Please feel free to use the promocode rwc2523 in the Shopping Cart of your order, if you intend on purchasing a new line of service. The code can be used multiple times, so feel free to share it with your family and friends! 1:38:34 PM You Due to no response, I have to disconnect this chat. If you'd like to visit XXXXXX web chat again, our hours are Monday - Friday from 9am - 11pm EST and Saturday - Sunday from 10am - 8pm EST. Have a great evening!
1:39:44 PM You Hi! Thank you for choosing XXXXXX web chat. My name is Stella, how can I assist you with your XXXXXX.com order today? 1:41:04 PM Kyle Sorry but u ended our session too early, my friends bill was 105 and it said -$15 savings, having her only pay $90 1:41:24 PM You We do not offer a discount off our rate plans for new service. 1:41:30 PM You Is there anything else I can help you with today? 1:42:07 PM Kyle Yes you do, she recieved her plan a week ago. 1:42:41 PM You As a XXXXXX employee with knowledge on what we offer, I'm not certain how to tell you no any other way. 1:42:45 PM You Do you have any other questions? 1:43:01 PM Kyle Well sorry you just lost a sale, bye! 1:43:03 PM You You're welcome! If you'd like to visit XXXXXX web chat again, our hours are Monday - Friday from 9am - 11pm EST and Saturday - Sunday from 10am - 8pm EST. Have a great day! 1:43:22 PM Kyle bitch
*disconnects*
Dear Kyle,
Yes, I disconnected you. It filled me with joy as you annoy me and I know you were still typing. Here's a tip: type your 3-10 word jumbles that vaguely resemble sentences faster. I also enjoyed that I was able to tell you no, again. I'm sure your friend is the epitome of information in regards to my company. If she received this discount, which I doubt she did, she probably did so on her knees in the back room of a store. If you'd also like to partake in discounts you're not entitled to, go purchase some knee pads and leave me alone.
K? Thx,
Heather aka Stella