Complex Complexion
In most medical settings, when you receive new patients, you must collect personal information, create a profile and record any medical history they can provide. One of the customers hit me with the, "I don't like the way you talk to me" -bit. They got me thinking: am I helping or hurting a business with my presence? Helping others has never been so challenging. No one else complained about my mannerisms except this person, so I can't help but wonder.
The patient had the nerve to say my tone was "combative." The same tone I've been speaking to everyone else with, is Combative? Let me set the record that I rarely raise my voice during business hours, even if someone is yelling or being rude to me (I really am too nice). You could be the most verbally abusive person, but how does that improve the situation? Like my folks say, there's a social responsibility that comes with this profession. So when people react with hostility, I wonder if I'm meant to do this, or if I'm doing my job Right.
Let's be honest though, it's not the first time I've been accused of speaking or looking a certain way. Some of the patrons I use to deal with in my past employment (JA) would often comment that I look unhappy or unwelcoming. Is that right? Has everyone else been lying or quiet about the way that I look, just to accept my menacing stares? I often worry that this type of shit that makes me unapproachable and undesirable in life altogether.
What do I know about presence and appearances anyway? Its just another case of 'RBF', huh? That's a poor excuse, but damnit you know I'm right. I need you to understand that it's never my intention to be rude. I don't expect anyone to like me in my line of work, but I feel that a lot of respect is dismissed because of it.
The patient had the nerve to say my tone was "combative." The same tone I've been speaking to everyone else with, is Combative? Let me set the record that I rarely raise my voice during business hours, even if someone is yelling or being rude to me (I really am too nice). You could be the most verbally abusive person, but how does that improve the situation? Like my folks say, there's a social responsibility that comes with this profession. So when people react with hostility, I wonder if I'm meant to do this, or if I'm doing my job Right.
Let's be honest though, it's not the first time I've been accused of speaking or looking a certain way. Some of the patrons I use to deal with in my past employment (JA) would often comment that I look unhappy or unwelcoming. Is that right? Has everyone else been lying or quiet about the way that I look, just to accept my menacing stares? I often worry that this type of shit that makes me unapproachable and undesirable in life altogether.
What do I know about presence and appearances anyway? Its just another case of 'RBF', huh? That's a poor excuse, but damnit you know I'm right. I need you to understand that it's never my intention to be rude. I don't expect anyone to like me in my line of work, but I feel that a lot of respect is dismissed because of it.