Screw you Frontier Airlines
Mr Bedford,
I realize that you are probably not the appropriate person to complain about the horrible service I received while flying your airline. However, I’m hoping by e-mailing you I can actually get through to someone.
This past Thursday, March 11th, 2010 - I flew from Nashville to Denver on Frontier to continue onto Los Angeles for what was to be a vacation for me. However, Frontier saw to it that I would not get to enjoy my time away and it started from the very moment I approached the desk at Nashville. I was told that my bag was too big to fit into the overhead - even though every other airline I’ve ever flown it has fit into perfectly fine. Including United, Southwest among others. I spoke with the woman at the counter and insisted that my bag would and I had done it several times before. However, she was unrelenting and forced me to check my bad at a cost of $20. Had that been the end of it - I wouldn’t be writing.
I get to Denver and my flight on United is delayed by 3 hours. Finally, I am able to get on the plane and make it to LA around 1:30am. But, being from Nashville - its already 3:30am for me. So, I go to the baggage pick up and my bag never arrives. I speak with the united attendant and she checks and is able to see the bag never made it to the plane in Denver. She gave me a form, asked me to fill it out along with a description of the bag and call the next morning. I do as instructed and call the next day to check on the bag. Still in Denver. I call at the end of the day Friday around 5:30pst and its still in Denver. Come to find out - Frontier decided that instead of actually handing it over to United - that they would just fly it in on one of THEIR flights instead and would turn it over once they brought it to LAS. Of course by this time - I’m still in the same clothes I was when I took off over 24 hours ago - and actually had worn those same clothes to work that day. So, more like 36 hours in the same clothes and underwear. I try to call Frontier and I am shocked to find out that you have no one manning the phones on the weekends. So, I have no one to talk to at Frontier - the source of my frustration. Only United who has to wait until your company actually decides that they want to put it on a flight. So, I went out - spent about 100 dollars on new clothes.
Saturday comes and I check with United again. They still haven’t received the bag from Frontier. I check all day long on Saturday both online and on the phone for any changes in status. Nothing. Finally - around 10:30 Saturday night - while I was out with friends trying to enjoy what was left of my vacation - I get a call from United. Frontier has finally decided to deliver the bag and they were going to have a courier deliver it to me. So, I had to leave what I was doing to meet the United courier in the middle of actually starting to enjoy some of my break.
So, I had my own clothes on Sunday and I left on Monday. And this time I flew American. And guess what? They let me bring my bag on the plane AND it fit in the overhead.
I don’t know if you have a quota of the number of bags that you have to check. But it was apparent that Frontier Airlines has no interest in customer service. If you did - you would have staff on the weekends for lost baggage. Or, perhaps you believe that someone else will handle it. I can tell you one thing for sure - someone else WILL be handling my business in the future.
Joshua Barker
I realize that you are probably not the appropriate person to complain about the horrible service I received while flying your airline. However, I’m hoping by e-mailing you I can actually get through to someone.
This past Thursday, March 11th, 2010 - I flew from Nashville to Denver on Frontier to continue onto Los Angeles for what was to be a vacation for me. However, Frontier saw to it that I would not get to enjoy my time away and it started from the very moment I approached the desk at Nashville. I was told that my bag was too big to fit into the overhead - even though every other airline I’ve ever flown it has fit into perfectly fine. Including United, Southwest among others. I spoke with the woman at the counter and insisted that my bag would and I had done it several times before. However, she was unrelenting and forced me to check my bad at a cost of $20. Had that been the end of it - I wouldn’t be writing.
I get to Denver and my flight on United is delayed by 3 hours. Finally, I am able to get on the plane and make it to LA around 1:30am. But, being from Nashville - its already 3:30am for me. So, I go to the baggage pick up and my bag never arrives. I speak with the united attendant and she checks and is able to see the bag never made it to the plane in Denver. She gave me a form, asked me to fill it out along with a description of the bag and call the next morning. I do as instructed and call the next day to check on the bag. Still in Denver. I call at the end of the day Friday around 5:30pst and its still in Denver. Come to find out - Frontier decided that instead of actually handing it over to United - that they would just fly it in on one of THEIR flights instead and would turn it over once they brought it to LAS. Of course by this time - I’m still in the same clothes I was when I took off over 24 hours ago - and actually had worn those same clothes to work that day. So, more like 36 hours in the same clothes and underwear. I try to call Frontier and I am shocked to find out that you have no one manning the phones on the weekends. So, I have no one to talk to at Frontier - the source of my frustration. Only United who has to wait until your company actually decides that they want to put it on a flight. So, I went out - spent about 100 dollars on new clothes.
Saturday comes and I check with United again. They still haven’t received the bag from Frontier. I check all day long on Saturday both online and on the phone for any changes in status. Nothing. Finally - around 10:30 Saturday night - while I was out with friends trying to enjoy what was left of my vacation - I get a call from United. Frontier has finally decided to deliver the bag and they were going to have a courier deliver it to me. So, I had to leave what I was doing to meet the United courier in the middle of actually starting to enjoy some of my break.
So, I had my own clothes on Sunday and I left on Monday. And this time I flew American. And guess what? They let me bring my bag on the plane AND it fit in the overhead.
I don’t know if you have a quota of the number of bags that you have to check. But it was apparent that Frontier Airlines has no interest in customer service. If you did - you would have staff on the weekends for lost baggage. Or, perhaps you believe that someone else will handle it. I can tell you one thing for sure - someone else WILL be handling my business in the future.
Joshua Barker