Bullet points...

Mar 04, 2011 23:05

day 12 - bullet your whole day.

Today's work has been slightly less insane than some recent days. So I got a chance to do this.

  • Woke up 7am-ish and struggled out of bed. Made toast and scrambled eggs, out the door by 7:50.

  • Drove to work, I know exactly where the hold-ups will be now, they never change. A483->A55->M53->M56.

  • At work for 8:30, manage to sort out something that's been bugging me for a few days now before 9am. Couldn't figure out how to import some data into a MySQL database properly, not exactly sure why it worked when I did it today and what I did differently, but hey. It's all good.

  • 9am, phone lines open, I cringe in anticipation, and nothing happens, phew. At least for a short while. Imagine phone calls interrupting the remainder of the day every now and then, at apparently random intervals. Today was relatively quiet, only 15 or so, average length 5mins.

  • Manage to test something else out before I get my first call that I've been trying to do for several days. That turns out to just a stupid mistake from our development people. Silly silly mistakes.

  • Spent a good few hours during the day dealing with the customer that was foisted on me by a director without anybody bothering to tell me anything about it. I'm kinda piggy in the middle here, not really able to sort his problems out directly, but filtering out the stuff from the development guy he was pestering constantly. And oh my does he pester. Everything. It's like he has no internal monologue and has to email me every single little thing he thinks. Also in this, he randomly uses the same subject for all emails about different issues, or starts a new conversation/subject for the same issue, making it REALLY hard to keep track of his problems.

  • Spent some time working on a Bash script to automatically install and update our server management software. It works, but needs to be more resilient. Error checking is being put in, slowly.

  • Discuss the future of a product with the developer of this product. Looks like it's going to be killed off, thanks be. It's hideously complicated, and for what is a mission critical bit of software, both given away free (so that we don't have to provide proper support, I suspect) and is neither stable nor 100% functional.

  • Between 12-1 I have to concentrate on the phones because while there are 2 of us doing the support line that we cover, we have to do lunch! I try not to do anything else during this time because I find the random interruptions very frustrating. You are just getting into something and then the bloody phone rings.

  • 1-2, lunch. Local shop does a half-decent sarnie. Nom.

  • The afternoon I end up back dealing with the pesterer. He has somehow managed to break something in a way that I don't understand, and the developer involved doesn't understand how either. This sucks up at least an hour of my afternoon, and in the end I leave it with them as I am a bit lost, and without spending even longer on it which I don't have to spare I am not going to achieve anything.

  • Towards the end of the day, spend 10 minutes repeatedly explaining to a customer known for being an absolute arse that he can't redefine our product catalogue and buy x (normally bundled with y) but with z instead, because we don't supply it that way, and have no interest in supplying it that way as the product is effectively useless without it.

  • Phone lines close at 1730. I leave work about 1740, having tidied up a few loose ends and made sure I know what I need to try and work on during Monday. Home by 1815 which I thought was quite impressive for a Friday evening!

  • Made soup - parsnip, leek & lemon from the Covent Garden soup for every day of the year book. It's NOM.

  • Gin & Tonic

  • Watched Flash Gordon with Jane, while trying to get my Windows 7 PC able to use my HP PSC 1400 scanner through my Ubuntu 10.04 PC. It worked! Relatively easy too, just need to set up saned & xinetd on the Ubuntu box (https://help.ubuntu.com/community/ScanningHowTo#Sharing%20a%20Scanner%20Over%20a%20Network) and SaneTwain (http://sanetwain.ozuzo.net/) on the Windows box.

  • Watched a BBC Horizon documentary about evolution




day 13 - somewhere you’d like to move or visit.
day 14 - your earliest memory.
day 15 - your favourite tumblrs.
day 16 - your views on mainstream music.
day 17 - your highs and lows of this past year.
day 18 - your beliefs.
day 19 - disrespecting your parents.
day 20 - how important you think education is.
day 21 - one of your favourite shows.
day 22 - how have you changed in the past 2 years?
day 23 - give pictures of 5 guys who are famous who you find attractive.
day 24 - your favourite movie and what it’s about.
day 25 - someone who fascinates you and why.
day 26 - what kind of person attracts you.
day 27 - a problem that you have had.
day 28 - something that you miss.
day 29 - goals for the next 30 days.
day 30 - your highs and lows of this month

memeage

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