Comcast woes
@#$@^$@%^@#$
I continue to hate Comcast.
When I first moved from Very Old Apartment to Old Apartment, Comcast managed to misfile my account transfer order and ended up cancelling the account while I was still in Very Old Apartment. No internet makes Oyce very, very unhappy.
What makes Oyce even unhappier is discovering upon getting the account reinstated, that account deletion apparently permanently deletes the email account as well and that you can't take your old username, even if it's on a deleted account.
To make matters worse, this was when I was job searching and my email was on all my resumes.
After panicking and making my ex call Comcast to be mean to them, they finally reinstated my email and promised that it wouldn't happen again.
Upon the move from Old Apartment to Current Place, I called Comcast once more to transfer the account. The lady I arranged this with must have thought I was incredibly paranoid because I asked about ten times to make sure that the order was to transfer my account, not delete it. And I asked ten more times if I would still have my old email address.
All this was confirmed, and the Comcast people arrived to install the new modem when I was out treating the people helping me move to lunch. The guys told me that my mom had forgotten my email address so they put it down as [myfullname]@comcast.net. They said I'd be able to switch it back to my old email address easily.
Me being stupid, I filed this away under the "To-Do" list and forgot about it, as my email was still working.
After a while, my mom emailed me to tell me that my emails were bouncing. Since I was still getting all my emails, I assumed that she'd just typed in something wrong. Then I got a message today saying my email was bouncing, along with another email expressing surprise that I'd replied, since they'd gotten a bounce back mail.
I went to Comcast live chat.
The guy proceeded to tell me that [oldemail]@comcast.net still existed, but that it was associated with a different account. I dug out my Old Apartment account number and address and gave it to him. To my great surprise, Chat Guy said that it wasn't there, either.
I immediately thought back to Comcast woes of old (read: nearly pulled out my hair and typed obscenities into the chat and threw my keyboard against a wall), dug out Very Old Apartment's address and account number, only to find that Comcast, in their great wisdom, had never transferred the email address to my Old Apartment account, and as such, never transferred it to Current Place account.
Of course, to transfer it, Chat Guy needed much information (thankfully all of which I had, yay ipconfig /all commands), and let me know that all my stuff would be deleted off the Comcast servers as they transferred my account. I am too tired to be angry about this, and, thank heavens, I don't actually have much on there and I download all my mail off the server in case of events like these. But still! Extreme incompetence carried on to still affect me three years down the line! Loss of data! ARGH!
I am so tempted to just switch to DSL because I am so annoyed with Comcast.
(Also, yes, I have saved the chat transcript to a text file in case they mess up this order, because I am COMPLETELY PARANOID like that.)
(just because you're paranoid doesn't mean they aren't out to get you)
I continue to hate Comcast.
When I first moved from Very Old Apartment to Old Apartment, Comcast managed to misfile my account transfer order and ended up cancelling the account while I was still in Very Old Apartment. No internet makes Oyce very, very unhappy.
What makes Oyce even unhappier is discovering upon getting the account reinstated, that account deletion apparently permanently deletes the email account as well and that you can't take your old username, even if it's on a deleted account.
To make matters worse, this was when I was job searching and my email was on all my resumes.
After panicking and making my ex call Comcast to be mean to them, they finally reinstated my email and promised that it wouldn't happen again.
Upon the move from Old Apartment to Current Place, I called Comcast once more to transfer the account. The lady I arranged this with must have thought I was incredibly paranoid because I asked about ten times to make sure that the order was to transfer my account, not delete it. And I asked ten more times if I would still have my old email address.
All this was confirmed, and the Comcast people arrived to install the new modem when I was out treating the people helping me move to lunch. The guys told me that my mom had forgotten my email address so they put it down as [myfullname]@comcast.net. They said I'd be able to switch it back to my old email address easily.
Me being stupid, I filed this away under the "To-Do" list and forgot about it, as my email was still working.
After a while, my mom emailed me to tell me that my emails were bouncing. Since I was still getting all my emails, I assumed that she'd just typed in something wrong. Then I got a message today saying my email was bouncing, along with another email expressing surprise that I'd replied, since they'd gotten a bounce back mail.
I went to Comcast live chat.
The guy proceeded to tell me that [oldemail]@comcast.net still existed, but that it was associated with a different account. I dug out my Old Apartment account number and address and gave it to him. To my great surprise, Chat Guy said that it wasn't there, either.
I immediately thought back to Comcast woes of old (read: nearly pulled out my hair and typed obscenities into the chat and threw my keyboard against a wall), dug out Very Old Apartment's address and account number, only to find that Comcast, in their great wisdom, had never transferred the email address to my Old Apartment account, and as such, never transferred it to Current Place account.
Of course, to transfer it, Chat Guy needed much information (thankfully all of which I had, yay ipconfig /all commands), and let me know that all my stuff would be deleted off the Comcast servers as they transferred my account. I am too tired to be angry about this, and, thank heavens, I don't actually have much on there and I download all my mail off the server in case of events like these. But still! Extreme incompetence carried on to still affect me three years down the line! Loss of data! ARGH!
I am so tempted to just switch to DSL because I am so annoyed with Comcast.
(Also, yes, I have saved the chat transcript to a text file in case they mess up this order, because I am COMPLETELY PARANOID like that.)
(just because you're paranoid doesn't mean they aren't out to get you)