Yet More Customers I Fought With
I work at Big W. It is menial. It is only a stop-gap til I finish Uni. It doesn't completely suck, I enjoy the company of most of my workmates. I get to listen to whatever CD I want. I get to watch whatever movies I want. I hang out and play with photoshop and call it 'familiarising myself with the technology'. But the customers. OH MY GOD. I want to stab them in the face.
Customer one: You have a box of Harry Potter Blu-Rays in your catalogue that starts this week.
Me: Yes.
C1: I went to JB Hifi and they said they can do it for $80, which is cheaper than yours.
Me: But they can't.
C1: I was just over there.
Me: Yes, but they can't offer you that item.
C1: And why not?
Me: Because our catalogue states that the item is exclusive to Big W stores. Which means they don't even sell it.
C1: Oh, it must have been EzyDVD then.
Me: But it is exclusive to us, which means that no other retail chain, independent, or legal Blu Ray distributor can offer you that item.
C1: I know what exclusive means.
Me: So, being an exclusive product, I can't drop the price on that.
C1: Well, if you won't match competitors prices, I'll go elsewhere.
Me: You can't get it... oh whatever. Have a nice day.
The complete idiocy! Then I ran into Katie who works at sound and vision at KMart and she said the lady took our catalogue in there and asked what price they were selling it for. Boneheads. Katie pointed out that no-one sells it but us, and she was pissed. I love it when people blatantly lie to me.
C2: Hi I'm here to exchange this playstation game.
Me: Have you been to the courtesy desk to start the exchange?
C2: No, I was told to come here.
[Sidebar - normally I'd send them back down the front, but the girls would have called me down there anyway, so I figured I'd deal with her and then take it all to them after]
Me: Is the disc faulty?
C2: No.
Me: Is the game still sealed?
C2: No. It wasn't sealed when I got it.
Me: Um, the broken seal is attached to the case still.
C2: Oh. No, I want to exchange it.
Me: Have you played it already?
C2: Yes, my kids did. It's too hard for them, I want to get a different one.
Me: I'm sorry, we don't do exchanges on used games for change of mind.
C2: But it's too hard for them.
Me: I understand that, but you've used the item, it's not faulty and I can't exchange it.
C2: But I spoke to you on Saturday and you said I could bring it back, I remember asking for your name, and it was you.
Me: I don't work on Saturdays.
C2: Maybe it was Friday.
Me: Today is my first day back after twelve days on sick leave, and your receipt says you purchased it on Tuesday. You did not speak to me.
C2: Are you sure.
Me: Absolutely one hundred percent positive, and I can get a doctor to prove it if you like.
C2: Maybe the name was Sarah?
Me: We have two Sarah's in the store and neither of them work in this department.
C2: Carla?
Me: No-one here by that name. I'm sorry, but we can't help you.
C2: Fine, but I don't know what I'm supposed to do with this game now. Biggest waste of twenty dollars ever.
[She left, but moments later, my phone rings and it's Sammi Kay from the front desk]
Me: Hey Sammi
SK: Hey do we do exchange for change of mind? I have a lady here with a playstation game.
Me: No. Does she have a green jacket and jeans on?
SK: Yes.
Me: Explain to her that she was already told no and asking other staff members will not change that outcome.
SK: Ok kiddo.
[End call. Until two minutes later]
SK: Dude, she was pissed.
Me: I don't care if she was literally steaming from the ears.
SK: She said she was going to take it to another store and tell them it was faulty.
So I called the nearest three stores and warned them. I have yet to hear whether she tried that. Part of me hopes she does.
Customer one: You have a box of Harry Potter Blu-Rays in your catalogue that starts this week.
Me: Yes.
C1: I went to JB Hifi and they said they can do it for $80, which is cheaper than yours.
Me: But they can't.
C1: I was just over there.
Me: Yes, but they can't offer you that item.
C1: And why not?
Me: Because our catalogue states that the item is exclusive to Big W stores. Which means they don't even sell it.
C1: Oh, it must have been EzyDVD then.
Me: But it is exclusive to us, which means that no other retail chain, independent, or legal Blu Ray distributor can offer you that item.
C1: I know what exclusive means.
Me: So, being an exclusive product, I can't drop the price on that.
C1: Well, if you won't match competitors prices, I'll go elsewhere.
Me: You can't get it... oh whatever. Have a nice day.
The complete idiocy! Then I ran into Katie who works at sound and vision at KMart and she said the lady took our catalogue in there and asked what price they were selling it for. Boneheads. Katie pointed out that no-one sells it but us, and she was pissed. I love it when people blatantly lie to me.
C2: Hi I'm here to exchange this playstation game.
Me: Have you been to the courtesy desk to start the exchange?
C2: No, I was told to come here.
[Sidebar - normally I'd send them back down the front, but the girls would have called me down there anyway, so I figured I'd deal with her and then take it all to them after]
Me: Is the disc faulty?
C2: No.
Me: Is the game still sealed?
C2: No. It wasn't sealed when I got it.
Me: Um, the broken seal is attached to the case still.
C2: Oh. No, I want to exchange it.
Me: Have you played it already?
C2: Yes, my kids did. It's too hard for them, I want to get a different one.
Me: I'm sorry, we don't do exchanges on used games for change of mind.
C2: But it's too hard for them.
Me: I understand that, but you've used the item, it's not faulty and I can't exchange it.
C2: But I spoke to you on Saturday and you said I could bring it back, I remember asking for your name, and it was you.
Me: I don't work on Saturdays.
C2: Maybe it was Friday.
Me: Today is my first day back after twelve days on sick leave, and your receipt says you purchased it on Tuesday. You did not speak to me.
C2: Are you sure.
Me: Absolutely one hundred percent positive, and I can get a doctor to prove it if you like.
C2: Maybe the name was Sarah?
Me: We have two Sarah's in the store and neither of them work in this department.
C2: Carla?
Me: No-one here by that name. I'm sorry, but we can't help you.
C2: Fine, but I don't know what I'm supposed to do with this game now. Biggest waste of twenty dollars ever.
[She left, but moments later, my phone rings and it's Sammi Kay from the front desk]
Me: Hey Sammi
SK: Hey do we do exchange for change of mind? I have a lady here with a playstation game.
Me: No. Does she have a green jacket and jeans on?
SK: Yes.
Me: Explain to her that she was already told no and asking other staff members will not change that outcome.
SK: Ok kiddo.
[End call. Until two minutes later]
SK: Dude, she was pissed.
Me: I don't care if she was literally steaming from the ears.
SK: She said she was going to take it to another store and tell them it was faulty.
So I called the nearest three stores and warned them. I have yet to hear whether she tried that. Part of me hopes she does.