Murphy's law in full force
So...I have a headache and I really hate people right now. My father's CT scan has been scheduled FOUR times, the last three being reschedules because of incompetence and error.
1) Scheduled in wrong city at wrong hospital.
This was weeks ago now and my mother took care of setting them right. I can half understand this mistake, something wasn't communicated correctly from doctor to scheduling department and bam, they assumed it would be in the same city, which is probably the majority of things they do.
2) Scheduled for correct city, wrong hospital.
This I can half understand. There are three hospitals in the city, two of which have merged, so they have a shared bureaucracy, but separation campuses. So they picked the wrong hospital, oops. And why I can't understand it is because they were told the name of the correct hospital from the very beginning.
3) Scheduled for the correct city, and correct hospital!
But man was it hard to get them to change it. The main office sent up a note for me about the urgency of it because it was scheduled in the wrong place and it was happening the next day. But no one in the doc's office called me back. I called at the end of the day and the same woman from the morning who helped me was so apologetic that they never called me back and promised to walk down there personally the next morning and put the note in their hands.
And it worked! They called me the very next morning, canceled the wrong scan and rescheduled for the correct hospital. I will admit that I probably should have figured out it was the wrong hospital sooner, but at the time I just couldn't believe that they had fucked up a second time.
4) Oops, you can't have the scan without blood work.
So scan was scheduled for this coming Monday, but since the CT scan is with contrast you have to have blood work done beforehand to make sure you're well enough to have the contrast. But basically everyone except my dad forgot about it, but since we didn't have a prescription in our hands in order to go to a lab we're shit out of luck.
Got this call this morning saying "we need this blood work, it needs to be drawn today before noon and only at this one specific location." Well, shit. Why no one bothered to remind us about this I don't know. Well, we don't have the prescription and I honestly don't know if one was ever given to us. So I call the neurologist again, explain the situation and stress that we really need to the script faxed to the lab so we can go down there and get the blood drawn before noon. And if that doesn't happen he won't be able to have his scan at the scheduled time.
I wait till 11 and I call again and they haven't done anything about it. So fuck it, it's too late. They didn't have the fax number they needed to send it to, and I didn't either right that moment, so I gave them my mother's fax number. If we physical have the little fucker I can take my father to get blood drawn on Monday and have his CT scan FINALLY on Wednesday afternoon, which is the latest reschedule I had to make after finding out the doc's office hadn't done diddly yet. And as far as I know they still haven't faxed the prescription...
I officially hate people now. If they don't fucking send it today, or by some miracle first thing Monday I'm going to have to reschedule AGAIN.
So basically: fuck these people. We like the doctor, but the office staff in her department and the scheduling department there fucked us over. And we've had problems with them before. I'm saying that this is the straw that broke the camel's back. Once this fucking CT scan is done we're switching neurologists. It's also been a bit of an issue to have her be father away, but she's a good doctor and she cares about my dad, but dragging him so far is getting to be more of a hassle. And having her hospital so far away makes scheduling anything unnecessary difficult. Though I know she's ordered x-rays before, which we were able to do locally and none of this shit happened.
1) Scheduled in wrong city at wrong hospital.
This was weeks ago now and my mother took care of setting them right. I can half understand this mistake, something wasn't communicated correctly from doctor to scheduling department and bam, they assumed it would be in the same city, which is probably the majority of things they do.
2) Scheduled for correct city, wrong hospital.
This I can half understand. There are three hospitals in the city, two of which have merged, so they have a shared bureaucracy, but separation campuses. So they picked the wrong hospital, oops. And why I can't understand it is because they were told the name of the correct hospital from the very beginning.
3) Scheduled for the correct city, and correct hospital!
But man was it hard to get them to change it. The main office sent up a note for me about the urgency of it because it was scheduled in the wrong place and it was happening the next day. But no one in the doc's office called me back. I called at the end of the day and the same woman from the morning who helped me was so apologetic that they never called me back and promised to walk down there personally the next morning and put the note in their hands.
And it worked! They called me the very next morning, canceled the wrong scan and rescheduled for the correct hospital. I will admit that I probably should have figured out it was the wrong hospital sooner, but at the time I just couldn't believe that they had fucked up a second time.
4) Oops, you can't have the scan without blood work.
So scan was scheduled for this coming Monday, but since the CT scan is with contrast you have to have blood work done beforehand to make sure you're well enough to have the contrast. But basically everyone except my dad forgot about it, but since we didn't have a prescription in our hands in order to go to a lab we're shit out of luck.
Got this call this morning saying "we need this blood work, it needs to be drawn today before noon and only at this one specific location." Well, shit. Why no one bothered to remind us about this I don't know. Well, we don't have the prescription and I honestly don't know if one was ever given to us. So I call the neurologist again, explain the situation and stress that we really need to the script faxed to the lab so we can go down there and get the blood drawn before noon. And if that doesn't happen he won't be able to have his scan at the scheduled time.
I wait till 11 and I call again and they haven't done anything about it. So fuck it, it's too late. They didn't have the fax number they needed to send it to, and I didn't either right that moment, so I gave them my mother's fax number. If we physical have the little fucker I can take my father to get blood drawn on Monday and have his CT scan FINALLY on Wednesday afternoon, which is the latest reschedule I had to make after finding out the doc's office hadn't done diddly yet. And as far as I know they still haven't faxed the prescription...
I officially hate people now. If they don't fucking send it today, or by some miracle first thing Monday I'm going to have to reschedule AGAIN.
So basically: fuck these people. We like the doctor, but the office staff in her department and the scheduling department there fucked us over. And we've had problems with them before. I'm saying that this is the straw that broke the camel's back. Once this fucking CT scan is done we're switching neurologists. It's also been a bit of an issue to have her be father away, but she's a good doctor and she cares about my dad, but dragging him so far is getting to be more of a hassle. And having her hospital so far away makes scheduling anything unnecessary difficult. Though I know she's ordered x-rays before, which we were able to do locally and none of this shit happened.