Damn Delta
Dear Delta Airlines,
Congratulations on having the most unethical customer-gauging policies in the travel industry.
Originally I was flying round-trip between Atlanta and San Antonio. I had to add on a trip to Miami and it turned out the most efficient way to get there was to fly through Atlanta anyhow, so I paid $201 to add on an additional Atlanta to Miami leg, and Miami back to Atlanta leg.
The case that I was supposed to testify for in Miami has settled* so I no longer need the additional two legs, and I wish to remain in Atlanta when I get off the San Antonio to Atlanta leg of my flight.
You want to charge me an additional fee to NOT get the Atlanta to Miami and Miami to Atlanta flights. You will no doubt re-sell those seats, but you want me to pay IN ADDITION to the $201 that I paid to HAVE the seats reserved.
You have told me that I will be forced to check my luggage** in San Antonio all the way through to Miami unless I pay this fee.
This is extortion.
I will be contacting Clark Howard, the Better Business Bureau, my congressman, and anyone else I can think of who has anything to do with regulating business practices to complain about this. It is extortion, and it is unethical.
No love,
Muse
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* The bastards realized they had no case - HA!
** And yes, I have to check my suitcase - it's huge.
.
Congratulations on having the most unethical customer-gauging policies in the travel industry.
Originally I was flying round-trip between Atlanta and San Antonio. I had to add on a trip to Miami and it turned out the most efficient way to get there was to fly through Atlanta anyhow, so I paid $201 to add on an additional Atlanta to Miami leg, and Miami back to Atlanta leg.
The case that I was supposed to testify for in Miami has settled* so I no longer need the additional two legs, and I wish to remain in Atlanta when I get off the San Antonio to Atlanta leg of my flight.
You want to charge me an additional fee to NOT get the Atlanta to Miami and Miami to Atlanta flights. You will no doubt re-sell those seats, but you want me to pay IN ADDITION to the $201 that I paid to HAVE the seats reserved.
You have told me that I will be forced to check my luggage** in San Antonio all the way through to Miami unless I pay this fee.
This is extortion.
I will be contacting Clark Howard, the Better Business Bureau, my congressman, and anyone else I can think of who has anything to do with regulating business practices to complain about this. It is extortion, and it is unethical.
No love,
Muse
----------------------------------------------------------------------------------------------------------------------------------------------------
* The bastards realized they had no case - HA!
** And yes, I have to check my suitcase - it's huge.
.