Like a female cat, I'm VERY territorial......
Nothing like starting your day on a sour note.
I had just come downstairs after having balanced out the money from yesterday. My boss was in the customer service department and said she had some questions for me. Next thing I know, she's grilling me about the way things are done. This isn't making sense to me....what does this mean?....why do you do it that way?.....there's too much stuff back here.....why is this still on hold?.....we need to change the way things are done back here.....I'll have to have a meeting about this and so on and so forth.
First off, she's my boss and I have a certain level of respect for her. She is good at what she does. However, the second point is this:
She works in the office. NOT in customer service (my department). Since I've taken over responsibility for that department, many things have changed and improved to help customer satisfaction and overall staff knowledge --- not just my ideas, but cumulated ideas from anyone and everyone who's ever worked back there in the past six years.
She comes down to my department and, without any knowledge of how things work back there, decides that the entire system of doing things has to be overhauled because **SHE** doesn't "get it." And my explanations seemed to go in one ear and out the other.
That really got me upset. I have worked that department for the past SIX YEARS. I know it inside and out. The way things are right now are perfectly fine. All the staff know what to do and how to do it. I didn't appreciate her coming down and putting me (and that department) through a grater. If things were out of order and the place looked like a dump, then I could understand having to change things. However, there is a system in place that works just fine. Of course it wouldn't make sense to someone who has NEVER spent a day at customer service in their entire life at the store. However, it's rather cocky to think the system must change just for you. And for what? She never works there...what does it matter to her? NOTHING!! But it matters everything to me. She made me feel like a lazy ass who was incapable of keeping up with the job.
I also indicated that things had a tendency to fall behind because of the way management scheduled shifts back there. That's right --- I pointed the finger right back at management. And it's true.
If I get called in to a meeting about this, I will not hesitate in saying that it's not the department that needs to change, but that she simply needs to learn HOW things are done. Something she hasn't bothered to do, but something I would gladly show her if she had the patience to hear me out.
People are forever trying to change what they don't understand. Problem is, they never really try understanding it in the first place.
I had just come downstairs after having balanced out the money from yesterday. My boss was in the customer service department and said she had some questions for me. Next thing I know, she's grilling me about the way things are done. This isn't making sense to me....what does this mean?....why do you do it that way?.....there's too much stuff back here.....why is this still on hold?.....we need to change the way things are done back here.....I'll have to have a meeting about this and so on and so forth.
First off, she's my boss and I have a certain level of respect for her. She is good at what she does. However, the second point is this:
She works in the office. NOT in customer service (my department). Since I've taken over responsibility for that department, many things have changed and improved to help customer satisfaction and overall staff knowledge --- not just my ideas, but cumulated ideas from anyone and everyone who's ever worked back there in the past six years.
She comes down to my department and, without any knowledge of how things work back there, decides that the entire system of doing things has to be overhauled because **SHE** doesn't "get it." And my explanations seemed to go in one ear and out the other.
That really got me upset. I have worked that department for the past SIX YEARS. I know it inside and out. The way things are right now are perfectly fine. All the staff know what to do and how to do it. I didn't appreciate her coming down and putting me (and that department) through a grater. If things were out of order and the place looked like a dump, then I could understand having to change things. However, there is a system in place that works just fine. Of course it wouldn't make sense to someone who has NEVER spent a day at customer service in their entire life at the store. However, it's rather cocky to think the system must change just for you. And for what? She never works there...what does it matter to her? NOTHING!! But it matters everything to me. She made me feel like a lazy ass who was incapable of keeping up with the job.
I also indicated that things had a tendency to fall behind because of the way management scheduled shifts back there. That's right --- I pointed the finger right back at management. And it's true.
If I get called in to a meeting about this, I will not hesitate in saying that it's not the department that needs to change, but that she simply needs to learn HOW things are done. Something she hasn't bothered to do, but something I would gladly show her if she had the patience to hear me out.
People are forever trying to change what they don't understand. Problem is, they never really try understanding it in the first place.