That's what I said!!!
Phone call to one of our suppliers regarding an invoice discrepancy:
Me: "Hi, I'm just calling in regards to an invoice problem. When I add up all the items received, I get a different total than what you've put down. I think I know what the problem is, though. We've got a book in this shipment that is NOT listed on the invoice, but if you do the math, it appears as though we've been charged for it."
CS Rep: **all snarky** "Well, that's just not possible. If you didn't get the book, that would make sense --- but if you *got* the book, it would be listed."
Me: "Yes, but it's NOT listed --- however, we're being charged for it. At least, that would explain the price discrepancy."
CS Rep: "If you got the book, it would be listed...so the problem has to be something else. I'll pass this on and we'll get back to you."
**Fast forward to ten minutes later when she calls me back**
CS Rep: **all sweet** "Well, we figured out what the problem was. It looks like you were shipped a book that wasn't on the invoice. Our records show that we did charge you for it."
Needless to say, I held my tongue. It was exactly what I'd told her from the start, but.....whatever.
*sigh*
Me: "Hi, I'm just calling in regards to an invoice problem. When I add up all the items received, I get a different total than what you've put down. I think I know what the problem is, though. We've got a book in this shipment that is NOT listed on the invoice, but if you do the math, it appears as though we've been charged for it."
CS Rep: **all snarky** "Well, that's just not possible. If you didn't get the book, that would make sense --- but if you *got* the book, it would be listed."
Me: "Yes, but it's NOT listed --- however, we're being charged for it. At least, that would explain the price discrepancy."
CS Rep: "If you got the book, it would be listed...so the problem has to be something else. I'll pass this on and we'll get back to you."
**Fast forward to ten minutes later when she calls me back**
CS Rep: **all sweet** "Well, we figured out what the problem was. It looks like you were shipped a book that wasn't on the invoice. Our records show that we did charge you for it."
Needless to say, I held my tongue. It was exactly what I'd told her from the start, but.....whatever.
*sigh*