Customer service FAIL
I am looking for a fairly specific relay for a project I’m working on. Unable to find it using the typical search channels on various electronics distributor’s sites, I have resorted to emailing the technical assistance people at several of the companies and asked for help. The first showed me pretty much exactly what I needed, but at $80 a piece, when I need around ten. The other, I sent a part number to and asked of there was anything similar to this part that came closer to my characteristics. I got an email back suggesting the part I had included in the email to start with. Not a, “Why don’t you just use this anyway?” suggestion, but a “Here’s what you were looking for,” response. I emailed back to ask of there was anything similar to the part number they sent me (which I originally sent them anyway) and got a QUOTE back from the company FOR THE SAME PART NUMBER. Suffice to say that I am less than impressed. I hate that I might have to get this part anyway, because it’s the closest I’m coming to finding what I need…
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