Dear LazyWeb,
  I need a free, easy to use bug tracking program/software, specifically for a small helpdesk environment. Must be able to take email input and have easy to read/present reports (per tech).

After some sorting, reading and pondering, I have potentially narrowed down my choices to the following:

• Redmine - http://www.redmine.org
• Bugzilla ( Read more... )

http://www.aspecto-software.com/rw/applications/wififofum/index.htmlRead more... )