Comments | mavjop: Chase (bank) customer service huge mess

mavjop

Chase (bank) customer service huge mess

Nov 19, 2010 23:52

I should begin this by saying that in the past I have had an overwhelmingly positive experience with Chase credit card services and checking/deposit accounts, so this experience is in stark contrast to my expectations...I called with odd issue with my Chase on-line account (related to adding an extant but not yet listed card to it) to Chase ( Read more... )

argh, life, finance, stupid

Leave a comment

Back to all threads

surpheon November 20 2010, 14:05:02 UTC

Credit. Union. You can't pay me to use a private bank anymore (and they do try, with that great CD deal - that then turns to a fee ridden nightmare to close after 12 months, or $20 off my next purchase, or...).

urox November 20 2010, 19:03:40 UTC

Fee ridden nightmare?

mavjop November 23 2010, 19:06:38 UTC

What Lori said. Fee-ridden nightmare? I don't believe there's any fee to close accounts. Is that even legal?

surpheon November 23 2010, 19:30:55 UTC

A fee was being applied to the CD renewal because I didn't have a checking account (which would have a minimum balance requirement, which with the crap interest offered in checking is the same as a fee, and I would need a savings account that would have an annual fee if the balance dropped...). And it took a good hour of time actually in the bank to manage to close out the CD when it's period was up. It was not worth the extra $30 or so in interest their great teaser rate was worth ( ... )

mavjop November 23 2010, 19:42:27 UTC

That sucks. Sorry to hear you had such problems.

One time, by mistake, I paid my CC late. I called and they removed the late fee. That wasn't in their financial interests, but they did it anyway. So there's a flip-side to that.

mavjop November 23 2010, 19:10:40 UTC

It's really worth noting, this is the ONLY time in 7 years I've had any problems with this on-line account. I *could* just give in and use an alternate on-line account and set everything I had back up, but I really want them to fix the damned mess they made. I have that as a back-up option, in any case.

Other than being a pain in the neck around closing on home loans, my experiences with Chase overall have been really good. I'm not about to give up my credit cards with them or refinance out of a loan with a really good rate just for the heck of it or pass up 1% back on mortgage payments (for paying from a Chase checking account) or .......

We *do* use credit unions as our primary financial institutions for checking/savings/MM/CDs/etc.

Back to all threads