Chase (bank) customer service huge mess

[mavjop]

I should begin this by saying that in the past I have had an overwhelmingly positive experience with Chase credit card services and checking/deposit accounts, so this experience is in stark contrast to my expectations...I called with odd issue with my Chase on-line account (related to adding an extant but not yet listed card to it) to Chase

Comments

[surpheon]

A fee was being applied to the CD renewal because I didn't have a checking account (which would have a minimum balance requirement, which with the crap interest offered in checking is the same as a fee, and I would need a savings account that would have an annual fee if the balance dropped...). And it took a good hour of time actually in the bank to manage to close out the CD when it's period was up. It was not worth the extra $30 or so in interest their great teaser rate was worth.

I do occasionally look at banks, but I have never found one that offers a reasonable value equivalent to a non-profit credit union (including home mortgage). All of their deals seem to be predicated on catching me when I miss jumping through a loop so they can cash in with a penalty or fee (credit card payment a week late? Penalty fee; need an overdraft transfer from savings? Fee; too low a balance in the money market? Zero interest/fee). Bah. Personal aggravation carries a cost for me that makes banks just not worth it. They extract their profits from somewhere and its just not worth my mental energy to make sure I avoid it being me.

[mavjop]

That sucks. Sorry to hear you had such problems.

One time, by mistake, I paid my CC late. I called and they removed the late fee. That wasn't in their financial interests, but they did it anyway. So there's a flip-side to that.